Jonathan Whiting
Winston-Salem,NC
Summary
Experienced professional in financial processing adept at completing tasks with productivity and precision. Specialized in loan documentation review, pipeline management, and regulatory compliance to ensure efficient lending transactions. Excels in employee training, creative solutions, and adaptability to foster positive outcomes in fast-paced environments. Highly-motivated employee with over 10 years of experience in the financial services sector. Devoted to effective communication, building client relationships and providing superior customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mortgage Loan Processor III
Truist Bank
Greensboro, NC
03.2021 - Current
- Strategically coordinate with loan officers, realtors, homeowners’ insurance companies and settlement agents for primary, second home and investment real estate closings
- Direct liaison for the client while providing professional service and a focus on client satisfaction
- Collect and review loan documentation for Conventional/VA/FHA loan to ensure compliance based on the regulatory guidelines
- Proactively review asset/income/credit/collateral documentation to reduce financial risk and mitigate disruptions to closing deadlines
- Routinely involved in process improvement teams to implement more streamlined lending operations
- Created and implemented an active loan tracking tool to increase pipeline efficiency for all mortgage processors
- Effectively manage and facilitate up to 30 first mortgage transactions monthly.
Senior Financial Services Officer I
State Employees Credit Union
Statesville, NC
03.2016 - 03.2021
- Conducted mortgage and home equity closings and prepared closing documents for county recording
- Processed and fund applications for auto, unsecured and visa products
- Facilitated NC and Out of State title applications to satisfy proper lien satisfaction requirements
- Assisted in weekly meetings with the Branch Manager for appropriate employee scheduling, daily branch operations and delegation of responsibilities to subordinates
- Completed annual performance reviews for junior employees
- Executed collection calls while maintaining a courteous and empathetic attitude while assessing financial hardships and implementing a structured repayment plan
- Worked directly with the community and local school systems to provide credit education and promote financial literacy.
Financial Services Representative
State Employees Credit Union
Raleigh, NC
02.2015 - 03.2016
- Provided professional communication and customer service skills to members in assisting over 120 calls/daily
- Offered appropriate resources to members to develop financial competency
- Promoted and provided education to members for electronic competency to reduce redundant requests
- Processed financial transactions efficiently for daily banking needs
- Efficiently facilitated wire transfers for domestic and international service.
Education
Bachelor of Science, Business Administration – Finance -
Cameron School of Business, University of North Carolina - Wilmington
Wilmington, NC12.2014
Skills
- Loan processing expertise
- Financial document review
- Policy Adherence
- Title Examination
- Pipeline Management
- Proficient in MS Office
- Proficient in Darkmatter Products (Black Knight)
Certification
- North Carolina Notary Public
- Previously NC Department of Insurance - Accident & Health, Life, Medicare Supplement & Long-Term Care, Personal Lines. NPN #18602690
- Previously Accredited Financial Counselor - AFCPE
- Previously Internal Revenue Service Certified Tax Preparer
Activities
- State Employees Credit Union New Employee Instructor – Charlotte Region
- 2022 Truist Originations Performance Award Recipient
Affiliations
- 2022 Truist Originations Performance Summit recipient
- Truist Fulfillment Advisory Council participant
- Public speaker for Iredell County Library, Boys & Girls Club and Iredell County School System for Financial literacy
Timeline
Mortgage Loan Processor III
Truist Bank
03.2021 - Current
Senior Financial Services Officer I
State Employees Credit Union
03.2016 - 03.2021
Financial Services Representative
State Employees Credit Union
02.2015 - 03.2016
Bachelor of Science, Business Administration – Finance -
Cameron School of Business, University of North Carolina - Wilmington