Summary
Work History
Overview
Education
Skills
Work Availability
Timeline
Receptionist

Jonathan Whitney

Scale house operator

Summary

Proven professional with a track record of enhancing customer satisfaction and streamlining operations. At BMW, leveraged organization skills and verbal communication to improve client relations. Demonstrated expertise in quality control and team management, significantly boosting productivity and operational efficiency. Skilled in telephone etiquette and client relations, ensuring high-quality service delivery and positive first impressions.

Work History

Scale House Operator

Metalico
Pittsburgh, PA
06.2025 - Current
  • Operated scale house equipment to efficiently process incoming and outgoing materials.
  • Ensured accurate weight measurements through regular calibration of scales and equipment.
  • Managed documentation for material intake, maintaining compliance with regulatory standards.
  • Provided training and guidance to junior staff on operational procedures and safety protocols.

Receptionist

BMW
Pittsburgh, PA
03.2022 - 07.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Quality Control Inspector

SDC Nutrition
Pittsburgh, PA
11.2021 - 02.2022
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.

Manager

Thomas Commercial Cleaning
Braddock, PA
08.2017 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Clerk

Ok Grocery
Pittsburgh, PA
11.2018 - 07.2020
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Overview

9
9
years of professional experience

Education

High School Diploma -

Taylor Allderdice High School
Pittsburgh, PA
2004

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Scale House Operator

Metalico
06.2025 - Current

Receptionist

BMW
03.2022 - 07.2024

Quality Control Inspector

SDC Nutrition
11.2021 - 02.2022

Clerk

Ok Grocery
11.2018 - 07.2020

Manager

Thomas Commercial Cleaning
08.2017 - 12.2020

High School Diploma -

Taylor Allderdice High School

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Jonathan WhitneyScale house operator