Jonathan Whitney
Pittsburgh,PA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations. At BMW, leveraged organization skills and verbal communication to improve client relations. Demonstrated expertise in quality control and team management, significantly boosting productivity and operational efficiency. Skilled in telephone etiquette and client relations, ensuring high-quality service delivery and positive first impressions.
Overview
7
7
years of professional experience
Work History
Receptionist
BMW
03.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Quality Control Inspector
SDC Nutrition
11.2021 - 02.2022
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Manager
Thomas Commercial Cleaning
08.2017 - 12.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Clerk
Ok Grocery
11.2018 - 07.2020
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
High School Diploma -
Taylor Allderdice High School
Pittsburgh, PA2004
Skills
- Organization skills
- Telephone skills
- Verbal and written communication
- Customer/Client relations
Timeline
Receptionist
BMW
03.2022 - 07.2024
Quality Control Inspector
SDC Nutrition
11.2021 - 02.2022
Clerk
Ok Grocery
11.2018 - 07.2020
Manager
Thomas Commercial Cleaning
08.2017 - 12.2020
High School Diploma -
Taylor Allderdice High School
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