Contact Information
Summary
Overview
Work History
Education
Skills
References
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Jonathan Wilkinson

Jonathan Wilkinson

College Station, TX,United States

Contact Information

Phone: (817)-907-4894

Email: jonathanwilkinson1201@gmail.com

Summary

Cheerful Restaurant Team Member well-versed in taking customer orders and remaining calm during busiest times. Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills.

Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity. Outgoing Team Member with experience working both FOH and BOH. Focused and hardworking team member knowledgeable in food safety and sanitation guidelines. Commended for having solid attendance record and delivering exceptional customer service.

Overview

5
5
years of professional experience

Work History

Team Member

Chick-fil-A
College Station, Texas
2021.08 - Current
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.

Event Center Staff

Cinnamon Creek Ranch
Roanoke, TX
10.2017 - 08.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Operated multi-line telephone system to independently handle over [Number] calls each day.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Resolved customer problems and complaints.

Education

Bachelor of Architecture - Environmental Design

Texas A&M University
College Station, TX
05.2024

High School Diploma -

Byron Nelson High School
Trophy Club, TX
05.2020

Skills

  • Teamwork and Collaboration
  • Attention to Detail
  • Willingness to Learn
  • Clear Communication
  • Continuous Development

References

William Carter Robinson, Shift Manager at Starbucks (817-909-2296)

Micah Kessler, Supervisor at Chick-fil-A (979-703-2691)

Michael Duron, Supervisor at Chick-fil-A (979-676-4450)

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