Jonathan Willett (He/They)
Los Angeles,CA
Summary
Accomplished Housing Coordinator with a proven track record at the Los Angeles LGBT Center, excelling in case management and team leadership. Demonstrated expertise in fair housing regulations and a client-centered approach, significantly enhancing community relations and support services. Achieved consistent top performance, exceeding targets and fostering substantial improvements in housing stability and client empowerment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Coordinator
Los Angeles LGBT Center
Los Angeles, CA
05.2022 - 07.2024
- Maintained database of housing resources, landlords and management companies.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Oversaw housing plans for over 65 clients at a time to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Organized community events promoting social interaction among tenants, fostering a sense of belonging and creating a positive living environment.
- Coordinated with local agencies to provide housing and to help prevent homelessness.
- Identified and recruited landlords to provide suitable and affordable units to meet clients' needs.
- Coordinated eviction prevention efforts by working closely with legal services, social workers, and financial assistance providers to support at-risk residents in maintaining their housing.
- Provided comprehensive support services to residents, connecting them with necessary resources to increase self-sufficiency.
- Facilitated ongoing communication between tenants and management staff through regular meetings and newsletters, enhancing overall community relations.
- Ensured compliance with all fair housing laws by providing training sessions for staff, maintaining updated documentation and implementing policies that promoted equal housing opportunities.
- Developed and delivered training programs for new hires within the Housing Coordinator role, ensuring a consistent level of knowledge and expertise among team members.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Helped create a comprehensive housing program to meet the needs of the most vulnerable populations.
- Created educational materials to convey important information to service recipients.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
Housing Navigation Specialist
Los Angeles LGBT Center
Los Angeles, CA
09.2020 - 05.2022
- Conducted assessments of client needs and goals to identify appropriate housing resources.
- Navigated the Coordinated Entry System via the Homeless Management Information System to help link clients experiencing homelessness with housing opportunities.
- Managed accurate client files to ensure they are accurate and up-to-date.
- Using Motivational Interviewing and a Client Centered Approach, assisted clients to empower themselves using their own strengths when dealing with overcoming trauma.
- Remained top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Case Manager
Los Angeles LGBT Center
Los Angeles, CA
08.2018 - 09.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
High School Diploma -
San Andreas High School
Highland, CA06.2001
Skills
- Case Management
- Fair Housing Regulations
- Team Leadership
- Performance Management
- Multitasking Abilities
- Team Development
- Affordable housing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Self Motivation
- Decision-Making
- Active Listening
- Reliability
- Professionalism
- Written Communication
- Staff education and training
- Administration and management
Certification
Certified Peer Specialist - RI Consulting
Timeline
Housing Coordinator
Los Angeles LGBT Center
05.2022 - 07.2024
Housing Navigation Specialist
Los Angeles LGBT Center
09.2020 - 05.2022
Case Manager
Los Angeles LGBT Center
08.2018 - 09.2020
High School Diploma -
San Andreas High School