Jonathan Willett (He/They)
Los Angeles,CA
Summary
Accomplished Housing Coordinator with a proven track record at the Los Angeles LGBT Center, excelling in case management and team leadership. Demonstrated expertise in fair housing regulations and a client-centered approach, significantly enhancing community relations and support services. Achieved consistent top performance, exceeding targets and fostering substantial improvements in housing stability and client empowerment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Housing Coordinator
Los Angeles LGBT Center
05.2022 - 07.2024
- Maintained database of housing resources, landlords and management companies.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Oversaw housing plans for over 65 clients at a time to promote timely transition to permanent housing and appropriate usage of housing subsidies.
- Organized community events promoting social interaction among tenants, fostering a sense of belonging and creating a positive living environment.
- Coordinated with local agencies to provide housing and to help prevent homelessness.
- Identified and recruited landlords to provide suitable and affordable units to meet clients' needs.
- Coordinated eviction prevention efforts by working closely with legal services, social workers, and financial assistance providers to support at-risk residents in maintaining their housing.
- Provided comprehensive support services to residents, connecting them with necessary resources to increase self-sufficiency.
- Facilitated ongoing communication between tenants and management staff through regular meetings and newsletters, enhancing overall community relations.
- Ensured compliance with all fair housing laws by providing training sessions for staff, maintaining updated documentation and implementing policies that promoted equal housing opportunities.
- Developed and delivered training programs for new hires within the Housing Coordinator role, ensuring a consistent level of knowledge and expertise among team members.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Helped create a comprehensive housing program to meet the needs of the most vulnerable populations.
- Created educational materials to convey important information to service recipients.
- Oversaw the leasing process from initial inquiry through move-in preparations to ensure seamless transitions for new tenants.
- Assisted clients experiencing homelessness or housing instability by guiding them through available programs that best met their needs based on individual circumstances.
Housing Navigation Specialist
Los Angeles LGBT Center
09.2020 - 05.2022
- Conducted assessments of client needs and goals to identify appropriate housing resources.
- Navigated the Coordinated Entry System via the Homeless Management Information System to help link clients experiencing homelessness with housing opportunities.
- Managed accurate client files to ensure they are accurate and up-to-date.
- Using Motivational Interviewing and a Client Centered Approach, assisted clients to empower themselves using their own strengths when dealing with overcoming trauma.
- Remained top performer consistently exceeding targets throughout my tenure as a specialist in the field.
Case Manager
Los Angeles LGBT Center
08.2018 - 09.2020
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Education
High School Diploma -
San Andreas High School
Highland, CA06.2001
Skills
- Case Management
- Fair Housing Regulations
- Team Leadership
- Performance Management
- Multitasking Abilities
- Team Development
- Affordable housing
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Excellent Communication
- Organizational Skills
- Attention to Detail
- Self Motivation
- Decision-Making
- Active Listening
- Reliability
- Professionalism
- Written Communication
- Staff education and training
- Administration and management
Certification
Certified Peer Specialist - RI Consulting
Timeline
Housing Coordinator
Los Angeles LGBT Center
05.2022 - 07.2024
Housing Navigation Specialist
Los Angeles LGBT Center
09.2020 - 05.2022
Case Manager
Los Angeles LGBT Center
08.2018 - 09.2020
High School Diploma -
San Andreas High School
VA Certified Peer Specialist - RI Consulting
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