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Associate Principal Engineer

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Driving Strategic Growth, Innovation, and Scalable SaaS Solutions Detail-oriented and data-driven product leader (and a fan of Mr. Pineapple Express) with over a decade of experience in Customer Service, SaaS, B2B, and field services. Proven track record of aligning product capabilities with customer needs, driving roadmap execution, and delivering measurable business outcomes. Adept at cross-functional collaboration, Agile methodologies, and translating customer insights into product enhancements.

Dynamic Technical Support Representative with a proven track record at Clearent by Xplor, enhancing customer satisfaction through expert troubleshooting and effective communication. Skilled in resolving complex technical issues and fostering team knowledge, I excel in delivering efficient solutions and maintaining high service standards in fast-paced environments.

 Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 

Accomplished Radiation Specialist with expertise in ionizing and non-ionizing radiation, honed at the University of Utah EHS.

Demonstrated leadership in enhancing workplace safety and risk management across multiple areas that include: Health Physics, Testing and Evaluation, and Operational Health and Safety for Environmental Engineering.

Proven track record in project management and technical research that drives innovation and promotes a culture of safety. Accomplished in fostering collaboration and technical problem-solving to meet organizational goals.

Experience in assessing occupational risks and utilizing comprehensive safety training programs to ensure compliance. Strong understanding of regulatory standards in radiological protection and emergency response.

Dedicated professional with a strong background in customer service and teamwork, honed at Maks Cleaning Service. Proven ability to maintain cleanliness and sanitation standards while fostering positive relationships with clients. Skilled in housekeeping and adept at managing high-pressure situations, ensuring a comfortable environment for all guests.
Bringing positive, organized, and reliable approach to maintaining clean and orderly environments. Knowledge of effective cleaning techniques and usage of cleaning equipment ensures high standard of hygiene and tidiness. Dedicated to creating welcoming atmosphere and enhancing overall living experience for residents and guests.
Developed strong organizational and multitasking skills in fast-paced hospitality environment, ensuring cleanliness and order. Consistently maintained high standards of hygiene and efficiency, adapting to various tasks and responsibilities. Seeking to leverage these transferrable skills in new field that values reliability and attention to detail.

I am a highly driven experienced professional with strong customer service, organizational, and project management skills.
Expertise in route planning and vehicle maintenance, ensuring punctuality and reliability. Demonstrated problem-solving skills and strong attention to detail, enhancing overall service quality.
Extensive experience in transportation logistics and vehicle upkeep, ensuring seamless operations. Strong focus on team collaboration and adaptability to changing needs, with excellent navigational skills and customer service orientation.
Professional driver with solid experience in training and mentoring drivers. Proven track record of enhancing team efficiency and fostering collaborative environment. Strong problem-solving skills and adaptability to evolving requirements. Highly dependable and focused on achieving high standards and results.
Knowledge of industry regulations and best practices ensures compliance and performance improvement.
Extensive experience in transporting goods safely and efficiently. Known for strong teamwork, adaptability, and focus on meeting delivery schedules.

Experienced with managing inter-departmental engineering communications, ensuring project alignment and clarity. Utilizes problem-solving skills to address technical challenges efficiently. Track record of facilitating successful project outcomes through effective coordination and technical documentation.

Implementation and Project Manager with 15 years of experience leading complex, client-facing technology and process implementations in regulated healthcare environments, including 3+ years of hands-on platform implementation ownership. Expert in workflow design, UAT coordination, functional configuration, training, and go-live execution. Known for building implementation structure from scratch, driving real operational adoption, and staying steady and decisive in fast-moving, high-ownership environments.

Adept at implementing targeted solutions and enhancing client relationships, my tenure at HSBC Bank showcased my ability to manage fraud prevention and claims handling efficiently. With a strong foundation in project management and customer support, I excel in environments requiring confidentiality and meticulous attention to detail, driving projects to completion with a high degree of professionalism.

Passionate and driven individual who is a natural team leader and excels in building customer relationships and problem solving with extensive experience in implementation, management, customer service, and team building.

Jonathan Williams

Summary

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Software Implementation Specialist II

Social Media Team Lead

Team Leader

Education

High School Diploma -

Skills

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Software Implementation Specialist II

Social Media Team Lead

Team Leader

High School Diploma -

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