Summary
Overview
Work History
Education
Skills
Affiliations
Websites
Timeline
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Jonathan Williams

Anchorage,AK

Summary

Result-driven professional with a bachelors of science and business technology and management and hands-on experience as a management assistant at Enterprise-A-Car. Adept at streamlining operations, fostering, strong, customer, relationships, and implementing process improvement, I take pride in my analytical problem-solving, effective communication, and leadership skills. Eager to leverage my expertise in business technology and operational management to drive growth and deliver miserable results in a dynamic organization

Overview

7
7
years of professional experience

Work History

Management Assistance

Enterprise Rent-A-Car
Anchorage, AK
11.2023 - Current
  • Assisted management with daily operations, including scheduling, fleet, coordination, andCustomer Service, ensuring smooth and efficient workflow.
  • Utilize business technology systems to track performance metrics, analyze, trends, and report actionable insight to management.
  • Completed process improvement that reduce operational inefficiencies and enhance overall service quality
  • Collaborated with cross-functional teams to resolve customer issues and promptly and foster a positive rental experience.
  • Supported and the training in on boarding of new team members, contributing to improve productivity and team cohesion.
  • Conducted data analysis to identify cost-saving opportunities and drive revenue growth initiatives.
  • Maintained front desk to provide positive first impression.

Resident Assistant

Vermont Technical College
Randolph, VT
01.2022 - Current
  • Ensure security of residents, event planning, problem-solve space issues, help resolve disputes among residents, and create a friendly atmosphere and help build community among student residents

Alumni Relations Assistant

Vermont Technical College
Randolph, VT
01.2022 - Current
  • Assisting with the organizing and distribution of marketing materials and information for the Alumni Relations Office, including frequent mailings, data entry for the Blackbaud alumni database, and coordinating events for Vermont Tech Alumni

Front Desk Attendant

SHAPE Center
Randolph Center, VT
01.2021 - Current
  • Collect payment for gym use, answer phone, maintenance and closing duties, and make spaces and equipment ready and available for use to student and the public

Security Officer

Signal 88 Security
Anchorage, AK
01.2021 - Current
  • Responsible for managing the security of multiple commercial buildings, producing reports for property managers, and resolving conflicts as they arise including removing individuals from private property and detecting maintenance issues

Student Activities Coordinator

Vermont Technical College
Randolph, VT
01.2021 - Current
  • Organized materials and presented on Black History Month, Martin Luther King Day, and acting emcee for various other events

Collegiate Athlete

01.2018 - Current
  • Combo guard for VTC’s USCAA Men’s Basketball (Small Yankee College Conference) and Iowa Central Community College

Hotel Reservations Agent

Hotel Captain Cook
Anchorage, Alaska
05.2023 - 08.2023
  • Canceled or modified existing reservations as requested by customers while ensuring accuracy of changes in reservation system database.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Followed up with guests post-stay in order to collect feedback about their experience at the hotel.

Education

Bachelor of Science - Business Management and Technology

Vermont State University
Randolph Center, VT
05-2023

A.A. - General Studies

Iowa Central Community College
Fort Dodge, IA
01.2020

Skills

  • Accounts payable and receivable
  • Book-keeping
  • Inventory tracking
  • Verbal communication
  • Non-verbal communication
  • Written communication
  • Resolving issues
  • Answering questions
  • Handling monetary transactions
  • MS Office
  • Quickbooks
  • MyLab accounting software
  • Social media management
  • Problem solving
  • Time management
  • Organization
  • Prioritizing tasks
  • Operational Management: Streamlining processes, scheduling, and resource allocation
  • Process Improvement: Identifying inefficiencies and implementing solutions
  • Data Analysis & Reporting: Proficient in analyzing data trends to inform strategic decision
  • Customer Relationship Management: Exceptional communication and problem-solving skills
  • Leadership in Team Collaboration: Experienced in monitoring and coordinating team
  • Technical proficiency: skilled in Microsoft office Suite, ERP systems, and reverent business technology
  • Critical Thinking and Problem-Solving: Strong analytical abilities to troubleshoot and resolve issues

Affiliations

Trio Program Participant, Iowa Central Community College, Recognized in The Messenger (local publication) for being a resilient and accomplished student.

Timeline

Management Assistance

Enterprise Rent-A-Car
11.2023 - Current

Hotel Reservations Agent

Hotel Captain Cook
05.2023 - 08.2023

Resident Assistant

Vermont Technical College
01.2022 - Current

Alumni Relations Assistant

Vermont Technical College
01.2022 - Current

Front Desk Attendant

SHAPE Center
01.2021 - Current

Security Officer

Signal 88 Security
01.2021 - Current

Student Activities Coordinator

Vermont Technical College
01.2021 - Current

Collegiate Athlete

01.2018 - Current

Bachelor of Science - Business Management and Technology

Vermont State University

A.A. - General Studies

Iowa Central Community College
Jonathan Williams