Jonathan Willis
Gloucester,United States
Summary
Skilled Labor Worker with a strong track record of success in maintenance, repair and general labor. Multitasks and works well in fast-paced, high-volume environments. Proficient in team leadership, planning and organizational skills built during successful career. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
6
6
years of professional experience
Work History
General laborer and independent contractor
Tankard Turf and Landscaping
2023.05 - Current
- Perform various landscaping tasks such as mowing, edging, weeding, pruning, and mulching.
- Plant, water, and fertilize flowers, shrubs, trees, and other greenery.
- Operate and maintain landscaping equipment including lawn mowers, trimmers, blowers, and hand tools.
- Assist in the installation of hardscape features such as patios, walkways, retaining walls, and decorative elements.
- Provide project logistic support and planning on tooling and equipment needed to complete landscaping projects.
- Assist in the installation, repair, and maintenance of irrigation systems, including sprinklers, drip lines, and timers.
- Monitor water usage and adjust irrigation schedules to ensure proper hydration for plants while conserving resources.
- Follow blueprints, sketches, or verbal instructions to implement landscape designs and enhancements.
- Help select appropriate plants, materials, and decorative elements to achieve desired aesthetics and functionality.
- Adhere to safety guidelines and procedures to prevent accidents and injuries on the job site.
- Assisted in digging, trenching and backfilling trenches and foundations.
- Serve as the Liaison between business owner and customer during day of support and completion of project.
- Use personal protective equipment (PPE) and follow proper lifting techniques to maintain a safe working environment.
- Interact with clients in a professional and courteous manner, addressing any questions, concerns, or special requests.
- Completed tasks efficiently for timely project completion within set deadlines.
- Communicate effectively with supervisors, coworkers, and subcontractors to coordinate tasks and ensure project completion on schedule.
- Demonstrate flexibility and adaptability to handle changing priorities and unforeseen challenges.
- Pay close attention to detail when performing landscaping tasks to ensure high-quality results and customer satisfaction.
- Conduct regular inspections and quality checks to identify and address any issues or deficiencies in the work performed.
- Cultivate positive relationships with clients to foster repeat business and generate referrals for future projects.
Assistant Manager
Waterman's Brewing Company
2017.11 - 2022.09
- Oversee and coordinate the activities of restaurant staff.
- Program and implement point of service (POS) system to reflect restaurant prices and menu items.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Performed as interim General Manager during leadership transition for a period of 6 months.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Train new employees on restaurant procedures, customer service standards, and safety protocols
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provide logistical support to insure operational plan and staffing adequately supports restaurant operation.
- Schedule shifts and manage employee work hours.
- Ensure high levels of customer satisfaction by resolving complaints, addressing concerns, and maintaining a welcoming atmosphere.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Monitor food preparation, presentation, and quality standards to uphold consistency and meet customer expectations.
- Managed financial aspects of the business, including budgeting, inventory management, and cost control for optimal profitability.
- Assist in budgeting to optimize profitability while minimizing waste and expenses.
- Monitor sales trends, analyze financial reports, and implement strategies to achieve revenue targets.
- Foster a positive work environment by motivating and empowering team members to perform at their best.
- Provide constructive feedback, coaching, and recognition to encourage professional growth and career advancement.
- Lead by example and uphold company policies and standards of conduct.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborate with the management team to develop and implement business strategies, promotions, and marketing initiatives.
- Communicate effectively with kitchen staff, servers, and other personnel to ensure smooth coordination and teamwork.
- Address operational challenges and make informed decisions to resolve issues in a timely and effective manner.
- Adapt to changing circumstances and prioritize tasks to maintain efficiency and productivity.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Reported issues to higher management with great detail.
Education
Hospitality Management Coursework Completed -
Cape Fear Community College
Wilmington, NCHigh School Diploma -
East Carteret High School
Beaufort, NC06.2012
Skills
- Equipment Operation
- Equipment Maintenance
- Project estimation and bidding
- Policy Development and Enforcement
- Exceptional interpersonal communication
- Inventory Management
- Mechanical Troubleshooting
- Recruitment and hiring
- Intuit QuickBooks
- Sales and Marketing
Personal Information
Citizenship: US Citizen
Timeline
General laborer and independent contractor
Tankard Turf and Landscaping
2023.05 - Current
Assistant Manager
Waterman's Brewing Company
2017.11 - 2022.09
Hospitality Management Coursework Completed -
Cape Fear Community College
High School Diploma -
East Carteret High School
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