Microsoft
Jonathan Willis
Dallas,TX
Summary
Highly driven Dispatcher with exceptional leadership and problem-solving abilities. Known for being highly organized and proactive, with a solid understanding of scheduling actions, adjusting routes, and prioritizing issues. Dedication to efficiency and reliability evident in personal work and collaborative projects. Resourceful candidate eager to utilize technical and mechanical skills, with a strong understanding of electrical systems, troubleshooting, and repair. Adept at identifying and solving problems, flexible and adaptable with physical stamina to thrive in demanding environments. Skilled in diagnosing and resolving complex electrical issues with swiftness and accuracy, committed to delivering the highest standards of safety and quality. Accomplished Education Specialist with over 10 years of expertise in guiding child development. Inspirational figure and encouraging role model to students with diverse needs, excelling in leading and supporting children in overcoming challenges. Continually assessing students formally and informally, identifying behavior issues, and adapting lessons in creative ways to highlight learning strengths. Dedicated to providing an orderly atmosphere, calm environment, safety, and structure in the classroom while teaching children how to adapt to their surroundings.
Overview
17
17
years of professional experience
Work History
Teacher
Dallas Isd
01.2015 - Current
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Actively participated in team projects and met critical deadlines.
- Demonstrated strong capacity for team building by leading site preparation team to complete mission-critical projects on time or ahead of schedule.
- Built and sustained strong relationships between internal and external educational collaborators and served as liaison between course directors and learners.
- Assisted faculty in design and development of technology-enhanced educational sessions and materials.
- Administered and used appropriate technology and other resources, facilitated educational work of faculty and delivered required administrative support.
1st Year Apprentice Electrician
Cengage
07.2022 - 07.2023
- Checked and performed electrical wiring through conduits and holes in walls and floors.
- Read and interpreted drawings to provide wiring layouts for new installations
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Worked under supervision of Journeyman Electrician to learn trade and develop electrical knowledge.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
- Worked under supervision of journeyman electrician to learn trade and develop electrical knowledge.
- Repaired light fixtures, controls, switches, relays, and circuit breaker panels based on detailed evaluations.
Education Specialist
Shape Community Center
01.2012 - 01.2015
- Met with parents and guardians to assist in understanding and supporting educational objectives, learning expectations and behavior standards.
- Increased participation and concentration while reinforcing classroom discipline by modeling acceptable behavior and respect for others.
- Assessed individual student needs to create lesson plans addressing academic strengths and interests of students, while fostering development and growth.
- Restructured day-to-day schedules based on modern knowledge of student performance.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Office Clerk
Dallas Independent School District, DISD
01.2012 - 12.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
- Provided clerical support to company employees by copying, faxing, and filing documents
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Call Center Representative
Dallas Isd
01.2008 - 01.2012
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Maintained updated and detailed records of calls in physical and electronic database.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Education
Bachelor of Science - Mathematics And Computer Science
Texas Southern University
Houston, TXNo Degree - Higher Education Administration
Grand Canyon University
Phoenix, AZMaster of Science - Technology Education
Western Governors University
Salt Lake City, UTSkills
- P>Student-centered learning
- P>Child development
- P>Adult Education
- P>Middle school education
- P>Elementary education
- P>Lesson Planning
- P>Curriculum Development
- P>Differentiated instruction
- P>Post-secondary education
- P>Stocking and replenishing
- P>Cash Management
- P>Bookkeeping
- P>Proficient in Microsoft office
- P>Material loading and unloading
- P>Technical Support
- Database Management
- Data Entry
- Work Order Management
- Route Navigation
- Dispatch Coordination
- Schedule Management
- Circuit Testing
- Electrical Safety
- Low-voltage Systems
Software
Timeline
1st Year Apprentice Electrician
Cengage
07.2022 - 07.2023
Teacher
Dallas Isd
01.2015 - Current
Education Specialist
Shape Community Center
01.2012 - 01.2015
Office Clerk
Dallas Independent School District, DISD
01.2012 - 12.2012
Call Center Representative
Dallas Isd
01.2008 - 01.2012
Bachelor of Science - Mathematics And Computer Science
Texas Southern University
No Degree - Higher Education Administration
Grand Canyon University
Master of Science - Technology Education
Western Governors University
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