Jonathan Wilson

• Administer, configure, and troubleshoot Linux and/or Windows Server systems administration and perform daily/weekly server maintenance, patching, monitoring, and application backups.

• Knowledge of Amazon Web Services administration including:

    o Elastic Load Balancers Creation and Configuration

    o Elastic Computer Cloud and Virtual Private Cloud Deployments

    o Elastic File System and Simple Storage Service

    o Cloudwatch monitoring

    o Cloudformation

    o Identity and Access Management

• Work with senior personnel to install, upgrade, and evaluate new systems.

• Work with ECP & ITSD to stand up new servers and tools for the ECP collaboration efforts.

• Deploy and Maintain medium to large software applications such as Atlassian JIRA/Confluence, Primavera and Deltek Cobra. This includes application configuration, maintenance, and account management.

• Understanding of TCP/IP networks, web services, SSL, and cyber security concepts.

• Specify ECP staff hardware needs and assist with general hardware/software inquiries.

• Knowledge of Office 365 products and basic operation of Word, PowerPoint, Excel, and SharePoint for support is required.

• ECP Service Desk duties for applications, account management, and IT support needs for the ECP project.

• Understanding of internal ORNL systems (e.g., NetReg, UCAMS, XCAMS) is a plus.

• Other IT related duties as needed.

• Administer, configure, and troubleshoot Linux and/or Windows Server systems administration and perform daily/weekly server maintenance, patching, monitoring, and application backups.

• Knowledge of Amazon Web Services administration including:

    o Elastic Load Balancers Creation and Configuration

    o Elastic Computer Cloud and Virtual Private Cloud Deployments

    o Elastic File System and Simple Storage Service

    o Cloudwatch monitoring

    o Cloudformation

    o Identity and Access Management

• Work with senior personnel to install, upgrade, and evaluate new systems.

• Work with ECP & ITSD to stand up new servers and tools for the ECP collaboration efforts.

• Deploy and Maintain medium to large software applications such as Atlassian JIRA/Confluence, Primavera and Deltek Cobra. This includes application configuration, maintenance, and account management.

• Understanding of TCP/IP networks, web services, SSL, and cyber security concepts.

• Specify ECP staff hardware needs and assist with general hardware/software inquiries.

• Knowledge of Office 365 products and basic operation of Word, PowerPoint, Excel, and SharePoint for support is required.

• ECP Service Desk duties for applications, account management, and IT support needs for the ECP project.

• Understanding of internal ORNL systems (e.g., NetReg, UCAMS, XCAMS) is a plus.

• Other IT related duties as needed.

• Responsible for the operation, maintenance and 24x7x365 support of the high-availability MS server/database/SAN platforms located Data Centers in Knoxville TN and Oklahoma.

• Support daily operations including monitoring, alerting, troubleshooting, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring/tuning.

• Administers multiple systems including regular after-hour & weekend supports and 24x7x365 in a 99.999% uptime environment

• Composes clear and concise system documentation and reports

• Started projects, including inventory management of 17,000+ Tape backups, negotiating and purchasing software for inventory management, Vertices.

• Deployed and placed into production both virtualized and physical systems using VMWare and standard deployment server operating systems including Windows Server 2003, 2008 and 2012 and RHEL/ CentOS 6-7 and SuSe Enterprise.

• Create and maintain backup policies for Netbackup 6.5-8.x. Manage tapes on a weekly basis, including extraction, labeling, inventorying and sending for offsite storage, and retrieval based on offsite retention.

• Architect and deploy NetBackup domains and tape libraries necessary to ensure backup efficiency.

• Architect and Deploy DR Solution for backups and restores.

• Architect and Design both FTP and AS2 connectivity server backend load balanced, reverse proxy

• Responsible for the operation, maintenance and 24x7x365 support of the high-availability MS server/database/SAN platforms located Data Centers in Knoxville TN and Oklahoma.

• Support daily operations including monitoring, alerting, troubleshooting, capacity management, provisioning, hardware and software configuration, patching, upgrades and performance monitoring/tuning.

• Administers multiple systems including regular after-hour & weekend supports and 24x7x365 in a 99.999% uptime environment

• Composes clear and concise system documentation and reports

• Started projects, including inventory management of 17,000+ Tape backups, negotiating and purchasing software for inventory management, Vertices.

• Deployed and placed into production both virtualized and physical systems using VMWare and standard deployment server operating systems including Windows Server 2003, 2008 and 2012.

• Restore and create backup policies for Netbackup 6.5-7.x and manage tapes on a weekly basis, including extraction, labeling, inventorying and sending for offsite storage, and retrieval upon corporate storage compliance.

• Developed and maintained web sites.
  
• Maintained CentOS servers collocated in Atlanta, GA Network operations center.
  
• Installed, configured and maintained software such as Apache, BIND, Pure-FTP, Courier, MySQL and Cpanel.
  
• Configured and maintained advance networks of computers between 10 and 100-networked devices.
  
• Efficiently repaired and built systems for local customers of Campbell and surrounding counties.
  
• Developed invoicing software to invoice customers on premise and send email invoices while on site.
  

• Provided 1st line technical support; answering support queries via phone, email and fax.

• Maintained a high degree of customer service for all support queries and adhere to all service management principles.

• Took ownership of user problems and be proactive when dealing with user issues.

• Logged all calls on the call logging system.

• Responded to enquiries from clients and help them resolve and hardware or software problems.

• Maintained a log of any software or hardware problems detected.

• Supported users in the use of Computer equipment by providing necessary training and advice.

• Allocated tier 3 calls to the relevant IT Support member.

• Arranged for external technical support where problems cannot be resolved in house.

• Created Exchange and AD Accounts

• Installed and troubleshoot enterprise applications such as C Core and Infor XA Powerlink

• Used SCCM/SECM for remote support in combination with GoTO Assist, Dameware, TeamViewer and VNC.

• Setup new accounts via Active Directory, Exchange Management and Lync Server Management assigning appropriate permissions as required to perform job duties of end user.

• Provided Tier 2 & 3 support for multi-tiered systems and applications supported by and/or measured by IT Operations.

• Provided Tier 2 service desk support.

• Worked collaboratively with a variety of support organizations.

• Provided Tier 2/3 support HW, OS and application support working with the Enterprise Monitoring Team. Troubleshoot, correct and report OS and application problems.

• Developed custom scripts using Perl, Python or other scripting languages to support system or application monitoring.

• Provide 24/7 support in an on-call rotation.

• Updated Sales Status, Vendor IDs and Safe ID Insertion through SQL Database modifications working with DBA team’s stored procs.

• Managed Windows 8 deployments of executive level employees

• Assisted Product Management team with Cash Safe management and troubleshooting as well as writing documentation

• Assisted developing inbound / outbound ticket email templates for Remedy Ticket System

• Installed and troubleshoot shoots telephony, cable and broadband internet.
  
• Installed wireless networking services for devices such as laptops, desktops, gaming systems, tablets and printers.
  
• Installed RG6 and Cat 3 Cables in Residential and Commercial premises
  
• Maintained logs of leaks within the system and reported them as observed.
  

• Coordinates database program functions for System Support area.
  
• Developed and maintained Microsoft Access Databases for client information and other databases for populating charts.
  
• Created and maintained advance excel sheets for manager in confidential nature for employees under manager.
  
• Maintained satisfactory levels of supplies for department and replenished supplies when lacking.