Jonathan Wilson
Hanover,PA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I'm an organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Flex Supervisor
Sheetz
Hanover, PA
09.2023 - 06.2024
- Utilized problem-solving techniques to resolve conflicts between staff members.
- Coached, mentored, and trained new personnel in job functions.
- Managed team to ensure efficient workflow throughout the shift.
- Promoted a positive work environment by ensuring fairness among all employees.
- Analyzed business performance data and forecasted business results for upper management.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Commercial Electrician Apprentice
Brooks Electric
Hanover, PA
05.2023 - Current
- Assisted in the installation of electrical systems, including wiring, fixtures and outlets.
- Knowledge of hand tools and proper usage.
- Kept work areas clean, neat and free of hazards.
- Completed semi-skilled and skilled work under supervision of fully qualified professionals.
- Installed conduits or pipes inside partitions, walls or other designated, concealed areas.
Waiter
Olive Garden
Hanover, PA
06.2022 - Current
- Provided excellent customer service to ensure repeat customers.
- Took orders from patrons accurately and efficiently.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
Stocker Associate
Wal-Mart Supercenter
Hanover, PA
01.2021 - 06.2022
- Inspected and stocked shelves with products.
- Organized backroom storage areas to ensure efficient product retrieval.
- Maintained accurate inventory records in the store database system.
- Received and unpacked merchandise from vendors.
- Built displays to promote specific products or events.
- Maintained merchandise presentation by stocking and rotating merchandise.
- Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
Education
High School Diploma -
South Western High School
Hanover, PA04.2018
Associate of Applied Science - Computer Information Security
HACC
Gettysburg, PASkills
- Standard Power Tool Knowledge
- State and Local Codes
- Food Inspection
- Order Management
- Guest Relations Management
- Cash Handling
- Positive and Professional
- Task Prioritization
- Storage Management
- Shelf Stocking
- Loss Prevention
- Customer Service
- Customer Relationships
- Employee Training
- Business Development
- Employee Development
- Staff Management
- Problem Resolution
Certification
- RAMP Certified
- ServSafe Certified
References
References available upon request.
Timeline
Flex Supervisor
Sheetz
09.2023 - 06.2024
Commercial Electrician Apprentice
Brooks Electric
05.2023 - Current
Waiter
Olive Garden
06.2022 - Current
Stocker Associate
Wal-Mart Supercenter
01.2021 - 06.2022
High School Diploma -
South Western High School
Associate of Applied Science - Computer Information Security
HACC