Warehouse job
Jonathan Wofford
Chicago,IL
Summary
Seasoned professional with a proven track record in customer service and facility security, notably at Monterreysecurity. Excelled in enhancing guest experiences and safety, leveraging exceptional communication and quick decision-making skills. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating reliability and a commitment to excellence.
Overview
11
11
years of professional experience
Work History
Valet Driver
V.P.A.
02.2024 - Current
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained a safe environment by adhering to proper driving techniques and following traffic regulations.
- Welcomed arriving guests and explained car retrieval procedures.
- Handled cash transactions responsibly, accurately recording payments received from guests for valet services.
Valet Driver
Sam Valet
05.2019 - 09.2023
- Increased repeat business through exceptional customer interactions and professional demeanor.
- Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
- Established positive guest relationships through consistent delivery of excellent customer service.
Shift Leader
Wingstop Restaurant
02.2018 - 07.2021
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Placed orders to restock items before supplies ran out.
Security Officer
Monterreysecurity
11.2013 - 04.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
- Directed guests around building and answered accessibility questions.
- Checked all baggage using X-ray machines, metal detectors and Garrett wands.
Education
Basic
Houston Community College
Houston, TXHigh School Diploma -
Hastings High School
Houston, TX05.2006
Skills
- Excellent customer service
- Time management skills
- Patience and composure
- Quick Decision Making
- Incident Reporting
- Report Writing
- Facility Security
- Customer Service
- Customer Assistance
- Cash Handling
- Cleaning and sanitizing
- Money Handling
- Reliability and punctuality
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteImportant To Me
Career advancementFlexible work hoursWork-life balanceHealthcare benefitsTeam Building / Company RetreatsPaid sick leavePaid time offCompany CultureInterests
Timeline
Valet Driver
V.P.A.
02.2024 - Current
Valet Driver
Sam Valet
05.2019 - 09.2023
Shift Leader
Wingstop Restaurant
02.2018 - 07.2021
Security Officer
Monterreysecurity
11.2013 - 04.2019
Basic
Houston Community College
High School Diploma -
Hastings High School