Summary
Overview
Work History
Education
Skills
Work Preference
Interests
Timeline
OfficeManager

Jonathan Wofford

Chicago,IL

Summary

Seasoned professional with a proven track record in customer service and facility security, notably at Monterreysecurity. Excelled in enhancing guest experiences and safety, leveraging exceptional communication and quick decision-making skills. Achieved significant improvements in operational efficiency and customer satisfaction, demonstrating reliability and a commitment to excellence.

Overview

11
11
years of professional experience

Work History

Valet Driver

V.P.A.
02.2024 - Current
  • Parked and retrieved cars carefully to prevent damage and avoid delays.
  • Maintained a safe environment by adhering to proper driving techniques and following traffic regulations.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Handled cash transactions responsibly, accurately recording payments received from guests for valet services.

Valet Driver

Sam Valet
05.2019 - 09.2023
  • Increased repeat business through exceptional customer interactions and professional demeanor.
  • Streamlined communication between team members using walkie-talkies, resulting in quicker response times for guest requests.
  • Established positive guest relationships through consistent delivery of excellent customer service.

Shift Leader

Wingstop Restaurant
02.2018 - 07.2021
  • Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
  • Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
  • Placed orders to restock items before supplies ran out.

Security Officer

Monterreysecurity
11.2013 - 04.2019
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked and verified photo identification prior to granting facility access.
  • Directed guests around building and answered accessibility questions.
  • Checked all baggage using X-ray machines, metal detectors and Garrett wands.

Education

Basic

Houston Community College
Houston, TX

High School Diploma -

Hastings High School
Houston, TX
05.2006

Skills

  • Excellent customer service
  • Time management skills
  • Patience and composure
  • Quick Decision Making
  • Incident Reporting
  • Report Writing
  • Facility Security
  • Customer Service
  • Customer Assistance
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Reliability and punctuality

Work Preference

Work Type

Full TimePart Time

Location Preference

On-Site

Important To Me

Career advancementFlexible work hoursWork-life balanceHealthcare benefitsTeam Building / Company RetreatsPaid sick leavePaid time offCompany Culture

Interests

Warehouse job

Timeline

Valet Driver

V.P.A.
02.2024 - Current

Valet Driver

Sam Valet
05.2019 - 09.2023

Shift Leader

Wingstop Restaurant
02.2018 - 07.2021

Security Officer

Monterreysecurity
11.2013 - 04.2019

Basic

Houston Community College

High School Diploma -

Hastings High School
Jonathan Wofford