Jonathan Wolfe
Daytona Beach,FL
Summary
I am a motivated empolyee enthusiastic about helping team members meet and exceed company targets with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Observant and knowledgeable professional with supervisory experience and in-depth understanding of applicable regulations, operational practices and typical cheating behaviors. Monitor floor operations to protect house assets and maintain effective security. Well-coordinated in managing diverse personnel and maximizing customer satisfaction.
Overview
12
12
years of professional experience
Work History
Healthcare Representative
Change Healthcare/Optum
Daytona Beach, FL
11.2022 - Current
- Communicated with insurance offices to verify service eligibility for billing.
- Verified patient demographics and insurance information in electronic system.
- Ensured that all necessary documents were filed properly according to established protocols.
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified eligibility for patients for Federal, State, and Local programs such as Medicaid, HCRAs, WVHA, and ACAs.
Clinic Front Office Rep
Cone Health System
Burlington, NC
03.2022 - 10.2022
- Gathered personal and insurance information from each patient.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Scheduled and confirmed appointments.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Customer Service Representative
Medix Staffing
Remote, NC
10.2021 - 01.2022
- Documented conversations with customers to track requests, problems and solutions.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Professional
Blue Cross Blue Shield
Winston-Salem, NC
07.2019 - 05.2020
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Documented conversations with customers to track requests, problems and solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Recognized by management for providing exceptional customer service.
Customer Service Representative
Alorica
Greensboro, NC
02.2019 - 05.2019
- Consulted with upset customers to determine best methods to resolve service and billing issues
- Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints
- Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
- Kept customer account information current and accurate by preparing, completing and processing forms and database changes
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
Cashier Customer Service Associate
Sheetz
Jamestown, North Carolina
07.2018 - 01.2019
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Learned roles of other departments to provide coverage and keep store operational
- Reduced company risk and complied with regulations by properly verifying customer identification for alcohol or tobacco purchases
Cash Office Associate
Walmart
Greensbor, North Carolina
10.2017 - 07.2018
- Reviewed financial totals, verified store-to-store transfers and checked price updates
- Prepared and checked cashier register tills
- Organized cash movements between offices and to or from banks
- Increased accuracy and reduced discrepancies by verifying data while processing incoming and outgoing checks and wire transfers
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
Shift Leader
Walgreens
Jamestown, North Carolina
02.2014 - 09.2017
- Complied with all company safety procedures, policies and regulations to promote safe working environment
- Maintained composure and level-headed mentality during challenging situations to best resolve situations and serve business needs
- Trained and supervised team member to maximize performance and meet daily objectives
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
- Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription
Shift Lead
The Grande Theater
Greensboro, North Carolina
01.2012 - 02.2014
- Upheld company standards and compliance requirements for operations and cleanliness of all areas
- Allocated tasks to employees daily and monitored activity and task completion
- Completed opening and closing duties to facilitate business operations
- Conducted weekly inventory, resolved discrepancies and completed paperwork to keep system accurate and current
Education
High School Diploma -
Walter Hines Page High School
Greensboro, NC2011
Skills
- Guest service
- Product merchandising
- Schedules coordination
- Inventory management
- Call center operations
- Documentation and reporting
- Pharmacy operations
- Troubleshooting malfunctioning equipment
- Scheduling and calendar management
- Professional and mature
- Lead Prospecting
- HIPAA Compliance
- Application Processing
- Eligibility Determination
Additional Information
I do have experience with janitorial and home cleaning. I have as well window cleaning experience. I am also very quick at adapting to new scenarios and willing to learn and grow from constructive criticism.
Timeline
Healthcare Representative
Change Healthcare/Optum
11.2022 - Current
Clinic Front Office Rep
Cone Health System
03.2022 - 10.2022
Customer Service Representative
Medix Staffing
10.2021 - 01.2022
Customer Service Professional
Blue Cross Blue Shield
07.2019 - 05.2020
Customer Service Representative
Alorica
02.2019 - 05.2019
Cashier Customer Service Associate
Sheetz
07.2018 - 01.2019
Cash Office Associate
Walmart
10.2017 - 07.2018
Shift Leader
Walgreens
02.2014 - 09.2017
Shift Lead
The Grande Theater
01.2012 - 02.2014
High School Diploma -
Walter Hines Page High School