Jonathan Wong
Novi,MI
Summary
Proven track record of enhancing customer satisfaction and efficiency as a Package Delivery Driver at USPS, leveraging expert GPS navigation and route planning skills alongside strong customer service abilities. Achieved consistent on-time delivery rates, exceeding performance metrics and fostering positive relationships, contributing significantly to repeat business and referrals.
Overview
20
20
years of professional experience
Work History
Package Delivery Driver
USPS, United States Postal Service
06.2004 - 08.2024
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Lifted, lowered, and carried packages typically weighing Number pounds throughout regular course of delivery.
- Maintained a clean driving record while navigating various routes for efficient deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
- Contributed to team success by effectively communicating with dispatchers, managers, and coworkers to address issues or concerns.
- Provided excellent customer service while resolving any issues encountered during the delivery process quickly and efficiently.
- Ensured accurate documentation of all necessary paperwork required for each delivery, including signatures and proof of delivery slips.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Reduced delivery time by planning optimal routes using GPS technology and local knowledge.
- Consistently met or exceeded performance metrics related to on-time deliveries, accuracy, and customer satisfaction ratings.
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture, or beneath doormats to prevent theft.
- Prioritized urgent shipments as needed to ensure that critical packages were delivered promptly without compromising other scheduled deliveries.
- Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
- Elevated customer experience by going above and beyond in accommodating special requests or addressing concerns related to package delivery.
- Fostered positive working relationships with regular customers.
- Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
- Increased overall efficiency by assisting in loading and unloading packages at the distribution center.
- Promoted company reputation through positive interactions with customers, resulting in increased referrals and repeat business.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Demonstrated adaptability by adjusting delivery schedules according to changing weather conditions, traffic patterns, or client requests.
- Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
- Supported warehouse operations when needed by helping sort incoming shipments, stocking shelves, or performing inventory checks.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Minimized company liability and risks to loads by obeying traffic laws.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Inspected load security and checked for damages.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Protected people and equipment from hazardous materials by using correct procedures.
- Kept detailed records of deliveries and money received from customers.
- Filled out load paperwork and DOT-mandated log books.
Education
Business Administration
Occ Oakland Community College
Farmington Hills, MIBusiness Administration
Western Michigan University
Kalamazoo, MISkills
- Customer Service
- Safe Driving
- GPS Navigation
- Package handling
- Deadline-oriented
- Route Planning
- Loading and unloading
- Local routes understanding
- Hand Truck Operation
- Lifting Techniques
- Punctuality
- Vehicle Maintenance
- Delivery Scheduling
- Weather Adaptation
- Defensive Driving
- Tail Lift Operation
- Emergency Procedures
- Warehouse Operations
- Vehicle Inspection
- Payment Collection
- Fuel Efficiency
- Cross-Docking
- Strong Working Relationships
- Multitasking
- Valid Driver's License
- Customer Relationships
- Ability to Lift 50 Pounds
- Safe Driving Practices
- Customer-Oriented
- Clean Driving Record
- Dependability and Honesty
- Communication and Interpersonal Skills
- Safe Food Handling
- Signature Verification
- Attention to Detail
- Customer Support
- Vehicle inspections
- Traffic Laws and Regulations
- Defensive driver training
- Delivery Verification
- Efficiency and Time Management
- State Driver's License
- Shipment Verification
- Vehicle loading
- Delivery and Shipment Records
- Product Distribution
- Equipment Operation
- Route Management
- Load Safety
- Vehicle Safety and Maintenance
- Familiarity with DOT regulations
- Equipment monitoring
- Order Processing
- Insurance Requirements
- POS System Operation
- Document Management
- Inventory Systems
- Preventive Maintenance
- Logistics knowledge
- Dispatch Collaboration
- Refund Processing
- Billing Statements
- Clean MVR
- Heavy hauling
- Roads and highways knowledge
- Inventory Management
- Freight Loading
- Map reading and navigation skills
- Service Calls
- Food Delivery
- Contactless Deliveries
- Commercial Driving Experience
- Cash Handling
- DOT Regulations
- Equipment Maintenance
- Cash Register Operation
- Fluent in English
- Map Reading
- Licensing Requirements
- Forklift Operation
- Materials transportation
- Cargo Handling
- Merchandise Restocking
- Proficient in Microsoft Office
- Cargo Records
- Transportation Logs
- Order Fulfillment
- Order picking and processing
- Customer Retention
- Two-Way Radio Operation
- Four-wheeled hand truck
- Price Estimation
- Materials Transport
- Accident Reports
- Work Order Management
- Basic Math Skills
Accomplishments
Delivery driver Dominos Pizza 3 1/2 years 1997
Private transportation like Uber using Uber price points my own company for three years
Timeline
Package Delivery Driver
USPS, United States Postal Service
06.2004 - 08.2024
Business Administration
Occ Oakland Community College
Business Administration
Western Michigan University