Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Certification
References
Timeline
Generic

Jonathan Wong

Rocklin,CA

Summary

Worked well in both customer service as well as labor intensive fields showcasing excellence customer and management relations with proper communication skills. Worked through proper channels in all jobs to find solutions to various issues to insure customer satisfaction. Worked diligently towards company goals and ensure all safety measures were being utilized even when tasked to work in unfamiliar areas and tasks. Proactive Customer Service representative with the resolve to remain calm under extreme pressure. Ready to take a dedicated career in customer service to a position with an established company. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Welder Fabricator

Siemens Mobility Sacramento
Sacramento, CA
04.2023 - Current
  • Monitored the fitting, burning, and welding processes to avoid overheating of parts or warping, shrinking, distortion, or expansion of material.
  • Maintained a clean working environment by removing scrap metal from work areas.
  • Ensured that all welds met code requirements through visual inspection methods such as radiography testing where applicable.
  • Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
  • Prepared workpiece edges by grinding, cutting, buffing or bending to verify snug fit.
  • Positioned and clamped workpieces together and properly assembled in jigs and fixtures.

Daycare Helper

Okie Dokie Daycare
Rocklin, CA
01.2012 - Current
  • Cared for kids ages 2-12 by handing out snacks and playing with them.
  • Maintained high health standards to ensure the safety of the kids.
  • Maintained supervision to ensure the safety and well-being of the kids.
  • Assisted owner in providing a safe, warm, and loving environment for children.
  • Helped create an atmosphere of respect where each child felt valued and accepted by others.
  • Responded promptly to any medical emergencies that may arise from minor injuries or illnesses.
  • Enforced rules to teach good manners and maintain safe environment.
  • Observed and monitored children's play activities.

Member Service Representative

Planet Fitness
Rocklin, CA
10.2022 - 05.2024
  • Greeted customers in a friendly and professional manner.
  • Provided support to members regarding account inquiries, processing transactions, and resolving issues.
  • Assisted with the opening of new accounts and processed account maintenance requests.
  • Handled difficult member situations regarding legal action and relaying information to my superiors, as well as local law enforcement.
  • Maintained accurate records of member interactions and transactions.
  • Verified identity information on new accounts using established procedures.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Tech Assistant

Auburn Auto Services
Sacramento, CA
08.2022 - 02.2023
  • Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
  • Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
  • Explained technical diagnoses and needed repairs to non-mechanical individuals who lack technical knowledge.
  • Consulted with customers regarding service options available based upon their needs.
  • Engaged with customers to determine automotive requirements and communicate vehicular defects or problems.
  • Ensured safety protocols were followed while working on vehicles.
  • Provided estimates for labor costs associated with repair projects prior to commencement of work.
  • Maintained accurate records of work performed in accordance with company standards.
  • Assisted fellow mechanics when necessary during complex repairs.

Detailer and Shop Help

Mountain Rv
Folsom, CA
05.2021 - 03.2022
  • Polished exterior of vehicles using buffers and polishing compounds to remove scratches and oxidation.
  • Applied waxes, sealants, dressings, and other protective materials to preserve the finish on vehicles.
  • Inspected trailers for damage or excessive wear prior to detailing.
  • Provided customer service, explaining detailing processes and addressing concerns.
  • Removed stickers and decals from vehicle exteriors without damaging paint.
  • Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
  • Transported materials, equipment or supplies to or from work areas.

Courtesy Clerk

Safeway
Rocklin, CA
02.2021 - 05.2021
  • Delivered exceptional customer service by greeting customers and directing to desired items.
  • Followed best practices for bagging items in reusable, plastic and paper bags.
  • Maintained cleanliness of checkout area by sweeping floors and wiping down counters.
  • Provided excellent customer service by being friendly and courteous at all times.
  • Ensured safety by monitoring the parking lot for any suspicious activity.
  • Oversaw collection shopping carts from parking lot to maintain clean, organized area.
  • Took unwanted items from checkout to proper location.

Education

High School Diploma -

Whitney High School
Rocklin, CA
12.2021

Some College (No Degree) - Welding courses

Sierra College
Rocklin, CA

Skills

  • Problem-solving around loss of communication situations
  • Welding procedure specification
  • MIG welding professional
  • Crane operation
  • Welding safety
  • Adaptability in difficult circumstances
  • Empathy and patience
  • Customer service
  • Courteous demeanor
  • Flexibility between jobs and positions

Hobbies and Interests

  • Traveling
  • Exploring
  • Camping
  • Various household side projects

Certification

  • I currently hold various company welding certificates that meet or exceed the current AWS Standards
  • All Certifications Visual Tested, Break/cut internal Inspection, bend test, and MT/X-ray:
    ⦁ 1G V-Groove Open-root Joint with a restart in Root/Cap, 2f Tee Joint with a restart in Root/Cap, 3G Root with 2G Fill/Cap with a restart in Root/Cap, End Run test to show no lack of fusion, Hardox to Carbon Steel 2F Lap joint, 2G Open-root Tee Joint with 2 bead Cap, and a stainless to carbon 2f Tee Joint.

References

References available upon request.

Timeline

Welder Fabricator

Siemens Mobility Sacramento
04.2023 - Current

Member Service Representative

Planet Fitness
10.2022 - 05.2024

Tech Assistant

Auburn Auto Services
08.2022 - 02.2023

Detailer and Shop Help

Mountain Rv
05.2021 - 03.2022

Courtesy Clerk

Safeway
02.2021 - 05.2021

Daycare Helper

Okie Dokie Daycare
01.2012 - Current

High School Diploma -

Whitney High School

Some College (No Degree) - Welding courses

Sierra College

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Jonathan Wong