Jonathan Woods
Moncks Corner,SC
Summary
HVAC software management professional with proven track record in driving product development and delivering impactful software solutions. Known for strong leadership in team settings, ensuring seamless collaboration and adaptability to changing project needs. Expertise in product lifecycle management, agile methodologies, and strategic planning. Valued for clear communication, problem-solving skills, and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Software Product Manager - Remote
Mitek
07.2022 - 11.2024
- Delivered high-quality products through rigorous testing and quality assurance processes, ensuring minimal bugs and issues upon release.
- Boosted customer satisfaction rates with prompt resolutions to reported issues during post-launch support periods.
- Facilitated seamless integrations with third-party platforms to broaden compatibility options for users.
- Expanded market share with competitive analysis, understanding industry trends, and positioning products effectively against competitors.
- Prioritized feature development based on user needs assessments, ensuring maximum value delivered in each release cycle.
- Aligned stakeholder expectations by setting clear objectives and communicating progress updates throughout all project phases.
- Streamlined development processes by collaborating closely with cross-functional teams for timely product releases.
- Managed the process, workflow, development of 8 different 2D and 3D HVAC design software.
- Created and wrote a detailed step-by-step user manual for the new mini-split module feature in RSU, Right-HVAC and Right-CAD software.
HVAC Install Manager
ARS/Rescue Rooter
10.2021 - 07.2022
- Manage install department of 5 crews
- Conduct Job site and vehicle inspections weekly
- Use FSA for scheduling work and re-work of jobs to be completed
- Examining job pack from salesman to ensure job scope is properly laid out and all materials listed for install completion
- Elevate salesman commission from install is accurate
- Perform quality audits on every install
- Resolve customer complaints and issues over installs
- Managed scheduling of installation projects, effectively coordinating resources to meet deadlines while minimizing downtime for clients.
- Enhanced communication between departments by implementing standardized reporting procedures for completed installations.
Lead HVAC Service Technician
ARS/Rescue Rooter
03.2021 - 07.2022
- Helped trained new service technicians
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Hvac/Refrigeration Technician
GMS Services LLC
04.2020 - 03.2021
- Service refrigeration and HVAC needs for commercial clients
- Includes repairs, installation, and troubleshooting issues along with adding refrigerant if needed
- EPA (608) certified
- Improved system efficiency by conducting thorough diagnostics and implementing preventive maintenance measures for refrigeration systems.
- Streamlined work processes by maintaining accurate records of completed tasks, service schedules, and parts inventory.
- Performed predictive, preventive, and corrective maintenance on diverse systems.
Maintenance Technician Lead
Lincoln Electric
08.2017 - 04.2020
- Provide troubleshooting and repairs of machine's in a timely manner
- Read schematic's for wiring diagrams and prints for machine parts for repairs needed mechanically or electrically
- Maintain records of repairs and PO's generated for machine repairs and machine shop spending
- Ability to utilize computer skills on Microsoft Word and Excel for graph purposes and documents for job duties and communication with vendors and work related contacts
- Provide service with vendors via phone and email for parts and service
- Generate work orders and preventative maintenance work orders to keep machine and shop running accordingly
- Maintain a professional aplomb while performing job duties
Service Technician
HMT Machine Tools Inc
08.2016 - 08.2017
- Provide service and customer support during company visits
- Manage all on site installation, repair, maintenance and test tasks
- Diagnose errors or technical problems and determine proper solutions
- Produce timely and detailed service reports
- Comprehend customer requirements and make appropriate recommendations/briefings
- Traveled to Germany for training and certification on Clorox machinery
- Ability to read blueprints and technical diagrams
Maintenance Mechanic/Millwright/Shift Mechanic
Arauco-North America
06.2015 - 07.2016
- Troubleshoot and analyze emergency repairs on heat exchanger, water pumps, boilers, electrical motors, plasticizer, weigh stations, blenders, extruders, water cooling pelletizes, cooling towers, submersible pumps, complete industrial steam, gas, potable, non-potable, and reclaimed water systems
- Airlock valves, pneumatic valves
- Disassemble machinery and equipment to remove parts and make repairs
- Repair, replace, adjust, and align components of machinery and equipment
- Test-run repaired machinery and equipment to verify adequacy of repairs
- Clean and lubricate parts, equipment, and machinery as part of Preventative Maintenance
- Examine parts for defects, such as breakage or excessive wear
- Weld to repair broken metal parts and assemble new equipment metal fabrications and welding arc/mig
- Maintenance and repair on conveyor systems, filling and packaging machinery
- Record repairs and maintenance performed
- Request repair parts approval
- Adhere to all FDA regulations
Machine and eddy current operator/ Inspector
Talley Metals
04.2011 - 10.2014
- Managed teams of 3-4 workers during high production cycles
- Improved production accuracy(on line)
- Prepared machine and ran material through eddy current for inspection
- Assisted in assuring safety, quality compliance, and workflow
- Responsible for testing, housekeeping, and training new operators
- Preformed set-ups/ or breakdown of equipment and preventive maintenance functions
- Maintained material numbers and stored in company database
- Certified forklift and crane operator
- Operated Machineries in a safe and efficient manner
- Met production quotas by managing work load effectively
Industrial worker
Olsten Staffing
11.2009 - 04.2011
- Assisted in assuring safety was in affect
- Monitored machinery
- Kept track of production numbers
- Followed guidelines of operating machines
- Tested material for accuracy
- Operated heavy machinery while following safety guidelines
Education
GED - General Studies
South Carolina Adult Education
Charleston, SC2016
Skills
- Reliability
- Problem-solving abilities
- Excellent Communication
- Team Collaboration
- Feature Prioritization
- Data-driven decision-making
- Customer Service
- Product Vision Development
- Roadmap Creation
- Software Development Lifecycle
- Product Lifecycle Management
- Project Management Tools
- Cross-functional team leadership
- Teamwork and Collaboration
- Time Management
- HVAC/R troubleshooting
- Budget planning
- Staff development
- Product Backlog Management
- Site Inspections
- Scheduling Coordination
Certification
- Troubleshooting Hydraulics, 03/01/16, Charles Black & Associates, Inc.
- Basic Hydraulic Troubleshooting, 10/01/15, Charles Black & Associates, Inc.
- Mechanical Systems, 09/01/15, Charles Black & Associates, Inc.
- Industrial Pneumatics, 08/01/15, Charles Black & Associates, Inc.
- Loroc Machinery, 08/01/16, Traveled to Loroc in Germany for Certification on their machinery
- EPA Certification, 09/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Software Product Manager - Remote
Mitek
07.2022 - 11.2024
HVAC Install Manager
ARS/Rescue Rooter
10.2021 - 07.2022
Lead HVAC Service Technician
ARS/Rescue Rooter
03.2021 - 07.2022
Hvac/Refrigeration Technician
GMS Services LLC
04.2020 - 03.2021
Maintenance Technician Lead
Lincoln Electric
08.2017 - 04.2020
Service Technician
HMT Machine Tools Inc
08.2016 - 08.2017
Maintenance Mechanic/Millwright/Shift Mechanic
Arauco-North America
06.2015 - 07.2016
Machine and eddy current operator/ Inspector
Talley Metals
04.2011 - 10.2014
Industrial worker
Olsten Staffing
11.2009 - 04.2011
- Troubleshooting Hydraulics, 03/01/16, Charles Black & Associates, Inc.
- Basic Hydraulic Troubleshooting, 10/01/15, Charles Black & Associates, Inc.
- Mechanical Systems, 09/01/15, Charles Black & Associates, Inc.
- Industrial Pneumatics, 08/01/15, Charles Black & Associates, Inc.
- Loroc Machinery, 08/01/16, Traveled to Loroc in Germany for Certification on their machinery
- EPA Certification, 09/01/20
GED - General Studies
South Carolina Adult Education
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