Jonathan Woods
Brownwood,TX
Summary
Dynamic Assistant Manager with a proven track record at Tradehome Shoes Inc., excelling in customer service and team leadership. Achieved significant sales growth through innovative merchandising strategies while fostering a collaborative work environment. Skilled in staff training and conflict resolution, driving operational excellence and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Tradehome Shoes Inc.
10.2024 - 06.2025
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
OGP
Walmart
02.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Lay Down Hand
Stealth Oilwell Services
05.2023 - 01.2024
- Ensuring all pipe were marked according to quality
- Laying down bad pipe on the ground
Education
High School Diploma -
Brownwood High
Brownwood, TX06.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Customer rapport
- Recruiting and interviewing
- Sales strategies
- Retail operations management
- Sales growth
- Orientation and training
- Employee performance evaluations
- Performance reviewing
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
- Closing oversight
- Customer service and satisfaction
- Computer skills
- Multitasking Abilities
- Organizational skills
Timeline
Assistant Manager
Tradehome Shoes Inc.
10.2024 - 06.2025
OGP
Walmart
02.2024 - 08.2024
Lay Down Hand
Stealth Oilwell Services
05.2023 - 01.2024
High School Diploma -
Brownwood High
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