JONATHAN WORTH
Henderson,Nevada
Summary
Experienced hospitality industry leader that is energetic, engaging and inspired to grow with MGM Resorts International. Goal oriented and results driven strategic thinker who creates a positive environment to increase employee engagement and elevate employee performance that exceed guest expectations.
Overview
12
12
years of professional experience
Work History
Director of Food and Beverage
MGM Resorts International - Luxor Hotel And Casino
06.2022 - Current
- Enhanced revenue growth by developing strategic marketing campaigns targeting local and regional clientele.
- Revolutionized food presentation techniques resulting in visually appealing dishes that garnered positive reviews from patrons.
- Ensured compliance with all health and safety regulations, maintaining impeccable inspection records throughout tenure.
- Maximized profitability with cost control measures, optimizing purchasing processes and reducing waste.
- Delivered exceptional guest experiences through personalized service offerings tailored to individual preferences and dietary requirements.
- Championed the integration of technology in daily operations, streamlining processes and enhancing overall guest experience.
- Cultivated partnerships with local vendors to source high-quality ingredients at competitive prices.
- Fostered a culture of continuous improvement, conducting regular staff performance evaluations and providing targeted feedback.
- Managed budgets effectively, tracking expenses closely and adjusting allocations as needed throughout the fiscal year.
- Collaborated with executive leadership to establish long-term goals and strategic plans for the food and beverage department.
- Coordinated seamless event execution for both small-scale gatherings and large-scale banquets or conferences.
- Increased overall guest satisfaction by revamping menus and introducing innovative food and beverage offerings.
- Streamlined operations for improved efficiency, implementing new inventory management systems and staff training programs.
- Established accurate forecasting systems that enabled precise scheduling and inventory management, minimizing shortages and surplus.
- Monitored industry trends to ensure offerings remained fresh, relevant, and in high demand among target demographics.
- Implemented sustainable practices in line with corporate social responsibility guidelines, reducing environmental impact while maintaining quality standards.
Director of Beverage
Mandalay Bay
11.2018 - 06.2022
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Planned service for special events by developing drink lists and inventories.
- Drafted beverage purchasing plan, aligning inventory needs with budgetary constraints by applying historical data.
- Responded to customer complaints, addressing concerns and distress with amicable interactions.
- Managed bar and wait staff and directed hiring program.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
Assistant Director of Beverage
Mandalay Bay Resort and Casino
12.2016 - 11.2018
- Support Director of Beverage in development and implementation of strategic plan and vision for Beverage department consistent with Company’s objectives.
- Directly communicate with Director of Beverage on all Beverage service and operation issues.
- Provide leadership and direction in execution and measurement of guest service standards within Beverage operations to ensure continued growth and profitability.
- Work with Director of Beverage on implementation of new products and brand training.
Beverage Manager
Mandalay Bay Resort and Casino
01.2016 - 12.2016
- Supervises casino floor, service bars, and all beverage outlets.
- Maintains standards in quality of all beverage services.
- Ensures efficiency of service through physical observations in the casino and back of the house areas.
- Represents needs of department to the Director of F&B.
- Assists in maintaining company and departmental health and safety standards.
- Responsible for discipline and coaching of employees, maintaining accurate paperwork for payroll, records, and employment.
- Assists in overseeing of ordering and maintaining of par levels for each beverage outlet.
- Reduces waste and breakage of all products.
- Conducts team update meetings and relay pertinent information to the staff.
- Checks for proper appearance standards among all beverage personnel.
- Checks cleanliness of bars.
- Checks levels of products in each outlet.
- Adjusts staffing levels as business dictates.
- Manages staff to ensure they are following proper policies and procedures.
- Achieves all Service, Financial and Human Resources goals set forth by the Executive Director of F&B.
General Manager of Beverage
Excalibur Hotel and Casino
07.2014 - 01.2016
- Managed assigned operational functions within the department consistent with the strategic plan and vision for the department, the division and property.
- Managed of COS percentage to below the budgeted percentage cost while maximizing profitability that exceeded those of the previous year.
- Raised department GEM scores to an all-time increase from 75% to 86% customer satisfaction score.
- Instrumental in gaining and all-time high in employee engagement survey scores.
Asst. Beverage Manager
Luxor Hotel and Casino
06.2012 - 06.2014
- Assisted in management of 100+ employees and maintained #1 cross-company GEM scores in multiple.
- Outlets.
- Maintained beverage COS percentage that was in line or below projected budgeted percentage.
- Maximized departmental profitability that exceeded those of previous 3 years.
Education
Associate of Business Administration - Business
College of Southern Nevada
Las Vegas, NV05.2022
Bachelor of Science - Business Science
College of Southern Nevada Las
Vegas04.2024
Psychology
University of Central Missouri
Warrensburg, MOSkills
- Development of customer service teams that exceeded guest expectations
- Proficient in cost of sales analysis, profits and loss reporting, Policy and procedure implementation
- Menu design and configuration
- Extensive knowledge of "Collective Bargaining Agreement"
- Revenue maximization
- Training and development
Affiliations
- Board Member - Domestic Violence Resource of Nevada
- Membership Coordinator - African American Employee Engagement - Las Vegas Chapter
- Board Member - Nevada Community Health Center
- Certified 1st Level Cicerone
- BarSmarts Certified
- Certified Spirits Expert - Southern Wine and Glaziers "Academy of Spirits and Fine Service" 12 week course.
Interests
- Exercise
- Reading
Additional Information
- MGM Diversity Champion
- 2016 Essentials of F&B Management recipient of "Excellence in Leadership Award
Timeline
Director of Food and Beverage
MGM Resorts International - Luxor Hotel And Casino
06.2022 - Current
Director of Beverage
Mandalay Bay
11.2018 - 06.2022
Assistant Director of Beverage
Mandalay Bay Resort and Casino
12.2016 - 11.2018
Beverage Manager
Mandalay Bay Resort and Casino
01.2016 - 12.2016
General Manager of Beverage
Excalibur Hotel and Casino
07.2014 - 01.2016
Asst. Beverage Manager
Luxor Hotel and Casino
06.2012 - 06.2014
Associate of Business Administration - Business
College of Southern Nevada
Bachelor of Science - Business Science
College of Southern Nevada Las
Psychology
University of Central Missouri
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