Jonathan Wright
Fort Madison
Summary
Dynamic retail manager with extensive experience at Lowe's Home Improvement, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing operational efficiency. Skilled in training staff and driving sales growth through effective promotional strategies, fostering a collaborative environment that boosts performance and customer satisfaction.
Overview
2023
2023
years of professional experience
Work History
Department Manager
Lowes Home Improvment
- Led daily operations to enhance customer service and satisfaction.
- Managed inventory levels, ensuring optimal stock availability for customers.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented process improvements that increased department efficiency.
- Analyzed sales data to develop strategies for meeting departmental goals.
- Fostered a collaborative team environment to drive performance excellence.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
Store Manager
Monro Auto Service
06.2011 - 09.2022
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on customer service best practices, enhancing team performance.
- Managed inventory levels, conducting regular audits to optimize stock availability.
- Developed and implemented promotional strategies to drive sales growth and enhance customer engagement.
- Ensured exceptional customer service standards by resolving complaints and addressing inquiries promptly.
- Conducted performance evaluations, providing constructive feedback to foster employee development and retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Night Manager
Giant Food Stores
02.2004 - 09.2011
- Supervised night operations to ensure efficient store performance and adherence to safety protocols.
- Coordinated team schedules, optimizing staff coverage for peak hours and maintaining service levels.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy during nightly audits.
- Trained new staff on operational procedures, fostering a knowledgeable and capable workforce.
- Resolved customer inquiries and issues promptly, enhancing overall shopper satisfaction during night shifts.
- Monitored store conditions regularly, ensuring compliance with health regulations and cleanliness standards.
- Developed strategies for loss prevention, identifying potential risks and implementing effective safeguards.
- Collaborated with management to assess performance metrics, driving continuous improvement initiatives for night operations.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
Education
High School Diploma - General Studies
Easton High School
Easton, PA06.2004
Ase Certificate - Automotive Technology
Career Institute of Technology
Easton, PA06.2004
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Training and mentoring
- Task delegation
- Customer engagement
- Goals and performance
- Retail management
- Staff development
- Order management
- Sales expertise
- Conflict de-escalation
- Scheduling
- Employee management
- Staff hiring and retention
- Workflow coordination
- Employee performance evaluation
- Operations management
- Budget management
Vendor relationship management
Timeline
Store Manager
Monro Auto Service
06.2011 - 09.2022
Night Manager
Giant Food Stores
02.2004 - 09.2011
Department Manager
Lowes Home Improvment
High School Diploma - General Studies
Easton High School
Ase Certificate - Automotive Technology
Career Institute of Technology