Jonathan Zarate
Miami,FL
Summary
Adept at elevating customer experiences, I significantly enhanced satisfaction at Perricone's Marketplace & Cafe through expert cocktail crafting and exceptional service. My ability to multitask and maintain a clean, organized bar showcases my hard skill in responsible alcohol service and soft skill in teamwork. Proven reliability and a knack for fast learning have solidified a loyal customer base.
Overview
8
8
years of professional experience
Work History
Bartender
Perricone's Marketplace & Cafe
05.2016 - 06.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Gained proficiency in using bartending tools such as shakers, strainers, and jiggers for precise drink preparation.
- Prepared mixes and garnishes and stocked glassware, condiments, beer and paper products to facilitate efficient operation.
- Restocked and replenished bar inventory and supplies and reported shortages or reordering needs to management.
- Checked guests' identification before serving alcoholic beverages.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Server
Perricone's Marketplace & Cafe
05.2016 - 06.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Food Runner
Perricone's Marketplace & Cafe
05.2016 - 06.2024
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Busser/Runner
North Italia Restaurant
01.2019 - 06.2020
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Education
GED -
Miami Dade College
Miami, FL08.2018
Skills
- Responsible Alcohol Service
- Food Running
- Food Service
- Fast Learner
- Classic cocktails
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Patience and Tolerance
- Strong multitasking
- Customer Service
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Busser/Runner
North Italia Restaurant
01.2019 - 06.2020
Bartender
Perricone's Marketplace & Cafe
05.2016 - 06.2024
Server
Perricone's Marketplace & Cafe
05.2016 - 06.2024
Food Runner
Perricone's Marketplace & Cafe
05.2016 - 06.2024
GED -
Miami Dade College