Summary
Overview
Work History
Education
Skills
Timeline
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Jonathan Zavala

Signal Hill,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Behavior Technician

Advanced Behavioral Health Inc.
09.2023 - Current
  • Developed and implemented reinforcement systems to encourage positive behaviors.
  • Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
  • Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Trained clients to apply appropriate social skills and behavior modification techniques.

Certified Teacher Assistant

Lawrence Middle School
12.2022 - 07.2023
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.

Waiter/Host

Brewz Sports Cafe & Grill
04.2019 - 07.2023
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Greeted new customers, discussed specials, and took drink orders.

Customer Service Representative

Home Depot
02.2020 - 07.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

Bachelor of Science - Criminal Justice

Cal State Long Beach
Long Beach, CA
05.2025

Associate of Science - Criminal Justice

Moorpark College
Moorpark, CA
05.2023

High School Diploma -

Chatsworth Charter High School
Chatsworth, CA
05.2020

Skills

  • Social Skill Development
  • Client Relationship Development
  • Self-Management Strategies
  • Consultative Sales
  • Complaint Resolution
  • Product Knowledge
  • Key Holder Experience
  • Order Fulfillment
  • Problem-Solving Abilities
  • POS Systems Expert
  • Sales Expertise
  • Customer Service

Timeline

Behavior Technician

Advanced Behavioral Health Inc.
09.2023 - Current

Certified Teacher Assistant

Lawrence Middle School
12.2022 - 07.2023

Customer Service Representative

Home Depot
02.2020 - 07.2021

Waiter/Host

Brewz Sports Cafe & Grill
04.2019 - 07.2023

Bachelor of Science - Criminal Justice

Cal State Long Beach

Associate of Science - Criminal Justice

Moorpark College

High School Diploma -

Chatsworth Charter High School

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Jonathan Zavala