Jonathan Zavala
Signal Hill,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Behavior Technician
Advanced Behavioral Health Inc.
09.2023 - Current
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Documented interventions, assessments and progress reports on database to enable tracking history and maintain consistent records.
- Promoted positive interactions with children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication, and utilizing stress scales to turn emotions into concrete concepts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Trained clients to apply appropriate social skills and behavior modification techniques.
Certified Teacher Assistant
Lawrence Middle School
12.2022 - 07.2023
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Helped with grading assignments and tests, providing constructive feedback to students based on results.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Waiter/Host
Brewz Sports Cafe & Grill
04.2019 - 07.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Greeted new customers, discussed specials, and took drink orders.
Customer Service Representative
Home Depot
02.2020 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Criminal Justice
Cal State Long Beach
Long Beach, CA05.2025
Associate of Science - Criminal Justice
Moorpark College
Moorpark, CA05.2023
High School Diploma -
Chatsworth Charter High School
Chatsworth, CA05.2020
Skills
- Social Skill Development
- Client Relationship Development
- Self-Management Strategies
- Consultative Sales
- Complaint Resolution
- Product Knowledge
- Key Holder Experience
- Order Fulfillment
- Problem-Solving Abilities
- POS Systems Expert
- Sales Expertise
- Customer Service
Timeline
Behavior Technician
Advanced Behavioral Health Inc.
09.2023 - Current
Certified Teacher Assistant
Lawrence Middle School
12.2022 - 07.2023
Customer Service Representative
Home Depot
02.2020 - 07.2021
Waiter/Host
Brewz Sports Cafe & Grill
04.2019 - 07.2023
Bachelor of Science - Criminal Justice
Cal State Long Beach
Associate of Science - Criminal Justice
Moorpark College
High School Diploma -
Chatsworth Charter High School
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