Jonathan Zmuda

• Educated customers regarding regular maintenance protocols to preserve vehicle condition.
• Examined service history and provided initial inspection of vehicle to identify issues.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
• Documented problems and corrective actions to maintain records.
• Followed up with customers to offer additional support and check resolution satisfaction.
• Suggested add-on services that would be helpful to customers and improve bottom line.

Inspect, Diagnose, Estimate and Repair Automobile issues.

Perform Inspections, perform maintenance and repairs from oil change services to rebuilding or replacing engines and transmissions and everything in between.

Diagnose and repair everything Engine, Transmission, Drivetrain related.

Diagnose Service Engine Soon issues, Airbag/SRS issues, ABS and braking issues.

• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Changed, rotated, and balanced tires on different types of vehicles.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
• Completed customer orders and warranty services according to manufacturer specifications.
• Located and removed defective parts for skilled adjustment, repair or replacement.
• Maintained accurate records of time and materials required to perform repairs and service.
• Established clear repair plans with line-item details of expected labor and parts costs.
• Aligned systems with manufacturer specifications through skilled calibration.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Examined new and replacement parts to uncover defects.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Performed safety and emissions inspections.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Repaired and replaced worn and damaged components.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Read and followed technical documentation to complete accurate repairs.
• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Investigated customer complaints to identify cause of malfunctions.
• Analyzed vehicle data using advanced diagnostic equipment.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
• Coordinated with parts department to determine availability of necessary components.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Explained estimates and determined repair timelines to manage customer expectations.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Performed emissions tests according to standard procedures.

• Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
• Used specialized tools to detect leaks in gas and refrigerant systems.
• Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Completed customer orders and warranty services according to manufacturer specifications.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
• Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections.
• Explained estimates and determined repair timelines to manage customer expectations.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Performed safety and emissions inspections.
• Mastered [Type] system and trained new employees on proper procedures.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
• Responded to customer telephone calls, emails and in-person requests for assistance.
• Implemented tracking systems to monitor parts inventory and transactions to reduce discrepancies.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Replaced damaged, missing, or defective parts with new and refurbished components.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Changed, rotated, and balanced tires on different types of vehicles.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Maintained accurate records of time and materials required to perform repairs and service.
• Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
• Tested newly installed equipment to determine proper functionality and compliance with regulations.
• Repaired and replaced worn and damaged components.
• Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
• Read and followed technical documentation to complete accurate repairs.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Investigated customer complaints to identify cause of malfunctions.
• Analyzed vehicle data using advanced diagnostic equipment.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
• Coordinated with parts department to determine availability of necessary components.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Performed emissions tests according to standard procedures.
• Maintained awareness of vehicle market trends to assess customer demands and budgets.