Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Zuniga

Liberty

Summary

Accomplished Gas Service Technician with expertise in gas line repair and compliance inspection at Center Point Energy. Enhanced operational efficiency and customer satisfaction through effective problem resolution and team leadership. Consistently exceeded performance targets, leveraging strong problem-solving abilities and employee training skills to drive improvements and maintain high-quality standards.

Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals.

Overview

14
14
years of professional experience

Work History

Gas Service Technician

Center Point Energy
10.2021 - Current
  • Conducted routine inspections and maintenance on gas appliances to ensure compliance with safety standards.
  • Diagnosed and repaired gas leaks, ensuring safe operation of systems for residential clients.
  • Installed and calibrated various gas equipment, enhancing energy efficiency in customer homes.
  • Trained junior technicians on safety protocols and effective troubleshooting techniques.
  • Improved service response times through optimized scheduling and efficient route planning.
  • Promoted a safe work environment through consistent adherence to safety protocols and regular participation in safety training sessions.
  • Enhanced customer satisfaction by providing timely and efficient gas service repairs and installations.
  • Assisted in training new technicians on company policies, procedures, safety guidelines, and job-specific skills.
  • Enhanced response times for emergency situations through meticulous planning and organization of daily schedules.
  • Conducted comprehensive leak detection tests to identify potential hazards before they escalated into significant issues.
  • Exceeded performance targets consistently while maintaining high-quality workmanship and attention to detail during installations or repairs.

Gas Service Technician

Digco
06.2013 - 10.2021
  • Implemented best practices in service delivery, resulting in increased operational efficiency across the team.
  • Provided fast and skilled response
  • Conducted routine inspections and maintenance on gas appliances to ensure compliance with safety standards.
  • Diagnosed and repaired gas leaks, ensuring safe operation of systems for residential clients.
  • Enhanced response times through meticulous planning and organization of daily schedules.
  • Exceeded performance targets consistently while maintaining high-quality workmanship and attention to detail during installations or repairs.
  • Adapted quickly to new technologies and procedures in a fast-paced service environment.
  • Consistently met daily deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

Shift Supervisor

Blue Beacon
06.2011 - 06.2013
  • Supervised daily operations to ensure compliance with safety and quality standards.
  • Trained and mentored new team members to enhance productivity and efficiency.
  • Coordinated shifts to optimize resource allocation and meet production goals.
  • Implemented process improvements that enhanced workflow efficiency and reduced downtime.
  • Monitored team performance, providing constructive feedback for continuous improvement.
  • Led troubleshooting efforts during operational disruptions to maintain service continuity.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Managed staff hiring, training and supervision.

Education

High School Diploma -

Sam Houston
Houston, TX
06-2011

Skills

  • Proficient in gas meter installation
  • Gas line repair
  • Compliance inspection
  • Effective team collaboration
  • Effective problem resolution
  • Effective time management
  • Problem-solving abilities
  • Employee training
  • Team leadership
  • Training and mentoring
  • Operations management

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Gas Service Technician

Center Point Energy
10.2021 - Current

Gas Service Technician

Digco
06.2013 - 10.2021

Shift Supervisor

Blue Beacon
06.2011 - 06.2013

High School Diploma -

Sam Houston

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