Jonathan A. Staines
Sharpsburg,GA
Summary
Dynamic, collaborative senior leader with a consistent history of exceeding expectations possessing a diverse background in Data Governance, Risk Management, and Operations. Consistently builds highly effective partnerships with cross-functional teams to implement and improve data initiatives in fast-paced, rapidly changing environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Senior Director, Director of Data Management
Georgia-Pacific Building Products
07.2022 - Current
- Accountable for implementation of an enterprise-wide Data Management Center of Excellence (COE) which includes development and sustainment of effective Master Data Management (MDM) and Data Governance (DG) capabilities, as well as oversight of all data migrations required as part of a comprehensive digital transformation program
- Created the vision, operating model, data maturity roadmap, and approved the design of all MDM and DG processes across the Building Products Data COE
- Responsible for selection, retention, coaching, and inspiration of all team members through consistent and timely two-way feedback
- Collaborated with business and IT stakeholders across organization to identify prioritized data domains along with their corresponding owners and Data Stewards
- Stood up and facilitated a recurring Data Governance Council representative of all data domain owners and stakeholders to address escalated issues and ensure ongoing alignment between data strategy and business priorities
- Implemented recurring data domain working groups inclusive of all Data Stewards/Subject Matter Experts to identify and remediate inconsistencies in data use/consumption, as well as escalations elevated to the Data Governance Council
Information Governance Advisor Lead
United Services Automobile Association, USAA
07.2019 - 07.2022
- Responsible for creation and subsequent enforcement of data governance related policies and standards to enable enterprise-wide use of high-quality information that is compliant with all applicable laws, rules, and regulations, with ultimate objective of mitigating data-related risk across the organization
- Led successful implementation of data-related policy/standard enhancements required to satisfy regulatory commitments, presenting regular status updates to executive management through various steering groups and committees to gain alignment from representation across the enterprise
- Delivered annual Process Risk Control Inventory (PRCI) and Risk and Control Self Assessment (RCSA) to assess all known risk and ensure existence of robust, effective control environment to mitigate accordingly
- Created, maintained, and communicated strategic policy/standard roadmap outlining status of all key milestones, promoting transparency for all business partners
- Facilitated implementation of enterprise-wide feedback repository to promote timely and transparent disposition of stakeholder feedback related to data governance policies and standards, resulting in increased business partner satisfaction
- Selected to serve as interim Director in September 2021 to ensure timely execution of all committed deliverables related to enforcement of approved policies and standards; continued through departure in July 2022
Vice President, Operational Risk Officer
Citigroup
06.2016 - 07.2019
- Responsible for identification, remediation, and reporting of data quality issues within Operational Risk Management organization with primary goal of ensuring high quality data
- Built strong, collaborative partnerships with large number of individuals across the enterprise, serving as subject matter expert on ORM Data Quality standards
- Implemented a recurring data governance process and corresponding metrics for Risk Identification (KOR/KRI/KPI), Legal, and Scenario Analysis programs, successfully improving data quality scores in each area
- Developed comprehensive scorecard used to report data quality health to Global Head of ORM, regularly presenting status to senior management.
Assistant Vice President, Unit Coordinator
05.2014 - 06.2016
- Responsible for driving operational execution of the Global Billing Client Care group, including resolution of all billing related investigations and collection of outstanding cash management receivables from institutional clientele
- Accountable for development and ongoing enhancement of departmental key performance metrics
- Successfully reduced outstanding cash management receivable balance by over $10MM – reduction of ~75% by improving tracking methodology and consistent escalation.
Assistant Vice President, Operations Manager
M&T Bank
07.2013 - 05.2014
- Oversaw entire day-to-day Foreclosure operation, including direct supervision of both Pre-Sale Foreclosure department and FHA Eviction teams made up of 3 Foreclosure Supervisors and ~40 Foreclosure Specialists
- Led development and approval of all departmental procedures to increase consistency in operations
Assistant Vice President, Mortgage Servicing Unit Manager I
Bank of America
07.2009 - 06.2013
- Created and grew specialized team focused on data quality improvement within Foreclosure (Pre-Sale) line of business, which included interviewing, selection, and development of 5 Mortgage Servicing Team Managers and ~50 Foreclosure Specialists.
Education
Bachelor of Science - Business Management & Economics
SUNY, Empire State College
Saratoga Springs, NY01.2014
Skills
- Data Analytics
- Collaborative Leadership
- Data Governance
- Policy Implementation
- Key Performance Indicators (KPI)
- Agile and Scrum Environments
- Metadata Enhancements
- Master Data Management (MDM)
Certification
- Certificate: Certified Information Management Professional (CIMP) Concentration: Data Quality
- Certified Data Management Professional (CDMP)
Timeline
Senior Director, Director of Data Management
Georgia-Pacific Building Products
07.2022 - Current
Information Governance Advisor Lead
United Services Automobile Association, USAA
07.2019 - 07.2022
Vice President, Operational Risk Officer
Citigroup
06.2016 - 07.2019
Assistant Vice President, Unit Coordinator
05.2014 - 06.2016
Assistant Vice President, Operations Manager
M&T Bank
07.2013 - 05.2014
Assistant Vice President, Mortgage Servicing Unit Manager I
Bank of America
07.2009 - 06.2013
Bachelor of Science - Business Management & Economics
SUNY, Empire State College
- Certificate: Certified Information Management Professional (CIMP) Concentration: Data Quality
- Certified Data Management Professional (CDMP)
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