Jonathan Andrew May
Yardley,Pennsylvania
Summary
Dynamic Front of House Manager at The Continental Tavern, excelling in operational efficiency and customer service. Enhanced team collaboration and streamlined reservation management, resulting in improved guest satisfaction. Expert in beverage program management, leveraging POS systems to optimize transactions and reporting, ensuring a seamless dining experience during peak hours.
Overview
1
1
year of professional experience
Work History
Front of House Manager
The Continental Tavern
Yardley, Pennsylvania
08.2024 - 03.2025
- Monitored inventory levels of front of house supplies and placed orders as necessary.
- Managed reservations system including taking reservations over phone or online booking systems.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Promoted a positive work environment by encouraging collaboration among team members.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Utilized POS systems to streamline transactions and generate reports.
Education
Bachelor of Science - Human Resources / Supply Chain
Rowan University
Glassboro, NJ06-1992
Skills
- Customer service
- Operational efficiency
- Team collaboration
- Beverage program management
- Reservation management
- Restaurant operations
Bar Manager
- Established beer, wine and liquor ordering policy including but no limited to PAR's, frequency, QD's and safety stock levels.
- Validated deliveries against orders. Rotated stock according to date codes. Replenished beer bottle/keg/wine coolers, bar 'backed'. When needed would bartend. RAMP certified.
Timeline
Front of House Manager
The Continental Tavern
08.2024 - 03.2025
Bachelor of Science - Human Resources / Supply Chain
Rowan University
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