Jonathan B. Hierro

Provide an exceptional and safe atmosphere, while upholding Alaska Airlines values.

• Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
• Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
• Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
• Ensure safety and comfort of all onboard passengers.

Provide outstanding customer service to all passengers, ensuring passenger comfort and safety. Assist during boarding and deboarding; demonstrate safety equipment and procedures. Comply with company policies and federal and international regulations. Duties included, but not limited to:

• Continuously monitor all safety conditions and emergency equipment of aircraft while on the ground and in-flight
• Interact professionally with a wide variety of people from a broad range of backgrounds and cultures.
• Perform safety compliance to satisfy Federal Aviation Administration (FAA) regulations
• Prepare/serve meals & beverages, including alcoholic beverages for 250-400 passengers.
• Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

Provided a safe and memorable vacation for guests, including but not limited to Teens and Children in Youth programs. Creating a welcoming, safe, and fun environment where teens can interact with each other while doing various activities. Duties included, but are not limited to:

• Plan and execute activities for 150-200 teens from ages 12 - 17
• Ensure that Teen clubs have enough supplies for Current and future voyages
• Effectively communicate with Corporate Office to successfully complete special projects given to me.
• Communicated with applicants across various stages of hiring process via Skype
• Collaborated with head office to understand job requirements and expectations.
• Assisted with onboarding and orientation of new hires, with process and procedures.
• Ensure all Youth Spaces are in compliance with USPH, HESS policies.

Enjoy the incredible experience of working with children and adults with varying moderate to severe special needs while helping with activities of daily living, independent executive functioning skills, community integration, and much more. Duties included, but are not limited to:

• Promote independent living skills and daily life and career skills
• Assist in fulfilling curriculum requirements
• Transported Participants to field trips and pick up locations
• Communication, both written and verbal with many parents and caregivers

Ensured proper and efficient cleaning and sanitation of assigned areas within the hotel operation, according to USPH regulations. Assists in the setup and break-down of special events, as needed. This position was also charged with ensuring that the assigned area is fully stocked to ensure expedite services to our guests. duties also included:

Medical Team/ Special Care Team Member

• Assisted guests with disabilities with check-in as well as safety drills.
• Assisted nurses and doctors with treating guest in an emergency
• Assisted Medical transporting guest off the ship due to a medical condition.