Summary

Overview

Work History

Education

Skills

Certification

Accomplishments

Timeline

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Jonathan Blake Smith

Dalton,GA

Summary

Dynamic Electronics Technician with over 10 years of experience in repairing, troubleshooting, and eliminating network vulnerabilities to safeguard enterprise top-secret data. Proficient in maintaining networks, identifying system weaknesses, resolving common network issues and vulnerabilities, and seeking a role in IT to apply expertise in a collaborative, NIST-compliant environment.

Overview

years of professional experience

Certifications

Work History

Web Design Intern

ODU Innovation Labs

Norfolk, Virginia

08.2025 - Current

Web Design and Security

Secure Development: Built responsive interfaces using HTML, CSS, and JS, implementing defenses against XSS and CSRF vulnerabilities.
Security Integration: Collaborated on three or more projects to deploy HTTPS, secure cookies, and Content Security Policy (CSP).
CMS Hardening: Secured WordPress environments through access controls, security plugins, and attack surface reduction.
UI/UX Design: Created high-fidelity mockups in Figma, Adobe XD, and Sketch, focused on branding and usability.

Tech Support Specialist

Conduent

Williamsburg, VA

02.2024 - 08.2025

Technical Support: Resolved 40+ daily tickets for mobile, PC, and smart devices, specializing in connectivity and data recovery.
Customer Success: Achieved 90%+ satisfaction through clear, empathetic troubleshooting via phone, chat, and email.
System Documentation: Logged interactions in CRM systems to build knowledge bases and optimize support workflows.

Electronics Technician

Navy

Bangor, Washington

10.2014 - 02.2024

Systems Maintenance: Operated and maintained advanced electrical and acoustic systems, ensuring the operational readiness of sensitive, complex technology.
Technical Leadership: Supervised 20+ electronics technicians in troubleshooting and repairing critical components, maintaining a 100% mission-ready rate.
Workforce Training: Mentored 150+ personnel on acoustic cancellation and advanced technical techniques to enhance team-wide technical proficiency.
Information Security: Enforced strict data protection protocols and access controls to secure sensitive electronic information and hardware.
Personnel Management: Directed talent development and technical training initiatives to strengthen human capital and operational efficiency.