Jonathan C. Backs
Operations Manager
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.
Overview
14
14
years of professional experience
Work History
Medical Office Manager
THE CURE CENTER
SPRINGFIELD, IL
01.2017 - Current
- Oversaw daily operations for daily operations of a private internal medicine clinic focused on preventative care
- Managed annual budget, working closely with physician and administrators to achieve optimal productivity and practice growth
- Assisted in physician credentialing, license renewal, and appointments
- Scheduled appointments and patient procedures, managed pre- certifications, and verified insurance coverage
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Made practice more efficient through workflow improvements, detail- oriented process changes, and increased focus on customer satisfaction.
General Manager
JIFFI STOP
SPRINGFIELD, IL
01.2015 - 01.2017
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Sales, Project Manager
CHB INDUSTRIES
CHICAGO, ST LOUIS, IL, MO
05.2013 - 05.2014
- Contacted and developed new client relationships in various markets in order to position the company within construction projects
- Assisted with existing client’s needs and maintained ongoing project management with current clients
- Site specific project management from site assessment and consultation to after completion project follow up in order to ensure work quality.
- Met project deadlines without sacrificing build quality or workplace safety.
- Engaged with customers to build rapport and loyalty.
Bank Teller
SECURITY BANK
SPRINGFIELD, IL
02.2013 - 05.2013
- Responsible for receiving and processing all banking transactions including; verifying transactions, checking and savings account withdrawals and deposits
- Experienced with customer service in helping with specific transactions, general questions, and directing customers to proper staff for additional services
- Proven record of maintaining, verifying, balancing allocated cash drawer, including proper trial balancing all through the day
Manager
DUBLIN PUB AT VINEGAR HILL
SPRINGFIELD, IL
09.2009 - 01.2013
- Managed the daily kitchen and front of house operations including inventory and ordering, training new staff, and ensuring quality standards
- Helped develop banquet and catering services to expand business opportunities with large group events and large order delivery
- Planned and managed large events including weddings and political group events
- Dealt with menu selection and execution and proper staffing and set up.
Education
Bachelor of Science - Business Administration
Valparaiso University
Skills
Strategic planning
undefinedTimeline
Medical Office Manager
THE CURE CENTER
01.2017 - Current
General Manager
JIFFI STOP
01.2015 - 01.2017
Sales, Project Manager
CHB INDUSTRIES
05.2013 - 05.2014
Bank Teller
SECURITY BANK
02.2013 - 05.2013
Manager
DUBLIN PUB AT VINEGAR HILL
09.2009 - 01.2013
Bachelor of Science - Business Administration
Valparaiso University
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