Jonathan Drew Parkulo
Gastonia,NC
Summary
Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Accommodating employee committed to maintaining high customer service ratings and presenting professional image. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively supervised or unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Personal Banking Specialist
TD Bank
Gastonia, NC
04.2022 - 02.2024
- Maintained accurate records of all customer interactions and transactions.
- Educated customers on various bank products, features and benefits.
- Assisted in the onboarding of new customers, including account setup and documentation review.
- Provided support during peak times by answering incoming calls from customers.
- Attended training sessions to stay up-to-date on industry trends and best practices.
- Conducted financial reviews for existing customers and identified opportunities for additional products or services.
- Researched complex banking inquiries utilizing available resources and technologies.
- Provided assistance to customers with inquiries related to their personal banking accounts.
- Supported current and prospective customers with personalized banking services.
- Investigated customer complaints and resolved issues in a timely manner.
- Identified customer needs and recommended appropriate banking solutions.
- Participated in special projects relating to process improvements within the department.
- Monitored customer accounts for suspicious activity or unauthorized access attempts.
- Developed relationships with customers through proactive outreach programs.
Assistant Deli Manager
Publix Super Markets Inc
Gastonia, NC
06.2016 - 04.2022
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Supervised deli staff, ensuring proper customer service and food safety practices were followed.
- Ensured that all food items were properly labeled according to local health department regulations.
- Conducted daily inventory of products to ensure sufficient stock levels and communicated any shortages to the Deli Manager.
- Resolved customer complaints in a professional manner while keeping management informed of any issues or concerns.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Developed weekly schedules for deli staff in order to maintain adequate staffing while controlling labor costs.
- Evaluated staff performance on a regular basis providing feedback on areas needing improvement.
- Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
- Reviewed customer surveys in order to assess satisfaction levels with services provided by the deli department.
- Managed budgets related to purchasing ingredients, supplies and equipment needed for running the deli section successfully.
- Analyzed sales data from previous months in order to identify trends or opportunities for growth within the business.
- Organized monthly meetings with deli staff to discuss upcoming changes in policies or procedures.
- Addressed employee inquiries about benefits, payroll information and other questions related to their job performance or working conditions.
- Created reports detailing sales figures, labor costs and other financial metrics associated with the day-to-day operations of the store's deli section.
- Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department.
- Maximized customer satisfaction scores by training employees well and implementing strong customer relations standards.
- Reduced costs by controlling portion sizes and eliminating all types of waste.
- Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
- Managed team of 28 employees in high-volume deli doing more than $50,000+ in business each week.
Sales Manager
Bed Bath & Beyond
Gastonia, NC
02.2009 - 07.2016
- Managed daily operations of sales department, including supervision of staff members.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Created and maintained sales environment to support business objectives.
- Stocked shelves with newly arrived products.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Unloaded and loaded freight from delivery trucks with the use of a forklift, pallet jacks and other material handling equipment.
- Organized warehouse items according to established systems or codes for easy retrieval.
- Operated manual or electric pallet jack to move skids around the facility as required.
- Verified accuracy of carrier paperwork upon completion of each load.
Education
High School Diploma -
Foresview High School
Gastonia05-2008
Skills
- General Labor
- Equipment Inspections
- Materials Movement
- Safety Compliance
- Equipment operations
- Following Instructions
- Daily Reporting
- Following project plans
- Site preparation
- Environmental Compliance
Custom
I was recommended to apply by one of your employees James (JJ) Auten and hope to also be in contact with a supervisor Matt Pervine about the job as well.
Timeline
Personal Banking Specialist
TD Bank
04.2022 - 02.2024
Assistant Deli Manager
Publix Super Markets Inc
06.2016 - 04.2022
Sales Manager
Bed Bath & Beyond
02.2009 - 07.2016
High School Diploma -
Foresview High School