Zapier
Jonathan George
Business Systems Analysist
Warwick,RI
Summary
Rational, critical-thinking Business Systems Analyst with 13 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
9
9
years of post-secondary education
22
22
years of professional experience
Work History
General Mechanic
The Miriam Hospital
Providence, RI
08.2020 - Current
- Performs variety of duties including facilitating and responding to urgent/emergency hospital-wide facilities need.
- Triaging critical maintenance requests/ work-orders with electricians plumber/steamfitters carpenters and painters as needed.
- Performs on and/or assist in maintenance inspections and preventive maintenance work throughout hospital.
- Assist on renovation projects including demolition as well as new construction.
- Performs various outside work on grounds.
- Maintain quality assurance safety environment and infection control in accordance with established hospital department policies procedures and objectives.
Real Estate Broker/Owner
Zen Real Estate Group
Warwick, RI
01.2007 - 02.2020
- Created a working model for building a functional and efficient business echo-system.
- Designed, created, and maintained client onboarding systems throughout the entire client life-cycle.
- Implemented client relationship management systems using available 3rd party cloud-ware and API bridging.
- Facilitated and managed all aspects of business operations including client acquisitions, data systems, quality control, compliance, scheduling, vendor/contractor relations, accounting, marketing, client relations, tech support, web design, and tech-stack infrastructure.
- Created, managed, and maintained all contracts such as lease agreements, addenda, purchase and sales agreements, client service agreements.
Legal Assistant
Law Offices Of Richard Palumbo
Warwick, RI
06.2006 - 01.2007
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Prepared interrogatories, requests for admissions, requests for production of documents and requests for examination or inspection.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Assessed real and personal property inventory for estate planning.
- Interviewed and prepared intake sheets for clients in Spanish and English.
- Maintained complex files for short sales, foreclosures and traditional real estate transactions.
- Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions.
Set-Crew Assistant
Custom Modular Designs
Cranston, RI
10.2005 - 01.2007
- Worked with the project manager to establish a safe and efficient route of transport.
- Worked with crane operators and other set-crew members in the receiving, placement, and joining of modular components.
- Prepared home for Certificate of Occupancy through finish work including primed/painted walls/ceilings, appliance assembly, hardware, and furnishings installation, cleaning, landscaping, etc.
Crew Chief
United States Air Force, USAF
09.1999 - 08.2005
- Air Mobility Command, USAF Veteran: Honorable Discharge: Rank E-5 | Security Clearance Held: Secret.
- Responsible for launch, recovery, preventative maintenance, inspections, document findings, repair processes and general care of structural components of multiple airframes including KC-135 and C-130 aircraft.
- Prepared aircraft for mission-ready state, quickly adapting configurations for mission changes.
- Maintained inventory systems and aircraft data systems and documented aircraft maintenance and services in electronic systems.
- Maintained safety by implementing effective procedures regarding hazardous actions, materials and items.
Education
Bachelor of Arts - Liberal Studies
Providence College
Providence RI 01.2011 - 01.2013
Associate of Science - Criminal Justice & Legal Studies
Community College of RI
Warwick, RI 01.2005 - 01.2006
No Degree - Aerospace Engineering
Community College of The Air Force
Montgomery, AL 09.1999 - 09.2005
Skills
Documentation and reporting
Sales expertise
Complaint resolution
Data quality assurance processes
Data validation
Enterprise application integration
Process Mapping
Business needs analysis
Process improvements
Supply chain distribution
Implementing security programs
Developing security plans
Cross-platform testing
Research proficiency
Automation scripting
Technical Writing
Desktop support
Technical documents comprehension
Staff education and training
Quality assurance
Safety program development
Environmental protection processes
Technical Analysis
Project Management
Organization and Time management
Personnel recruitment
Succession planning
Workforce improvements
Software
Microsoft Office- 365
Docusign
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of [Number] staff members.
Affiliations
- Past Master, Free & Accepted Masons of Rhode Island 2008 - Current
- Warwick P.A.L Wrestling Coach 2019 - Current
- Rhode Island and National Association of Realtors 2007 - 2020
- Toastmasters International 2004 - 2005.