Jonathan Evan Harris
Pontotoc,MS
Summary
Detail-oriented Assistant Manager offers more than 16-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.
Overview
15
15
years of professional experience
Work History
Assisstant Manager
Easy Finance of Tupelo
Tupelo, MS
08.2008 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Negotiated payment plans with customers.
- Conducted skip tracing activities to locate delinquent customers.
- Prepared monthly reports on collections activity and progress.
- Reviewed and updated credit limits for customers as needed.
- Followed up with customers via phone, email or mail regarding past due accounts.
- Provided excellent customer service when interacting with clients over the phone or in person.
- Researched account discrepancies between customer's records and company records.
- Assisted in setting up new accounts for customers and ensuring that all documentation was received.
- Developed strategies for collecting overdue payments from customers.
- Responded promptly to customer inquiries about their accounts.
- Performed other duties as assigned by management team.
- Generated letters, emails, and faxes to notify customers of overdue payments.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Processed payments over phone and set up recurring drafts.
- Secured payments by following up with customers which disregarded promise to pay.
- Arranged for debt repayment or established repayment schedules based on customers' financial situations.
- Reviewed overdue accounts to schedule contact dates for follow-up phone calls.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
- Met demands of busy collections group by performing high volume of daily calls.
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
- Developed and implemented communication strategies for clients with special needs.
- Researched, analyzed, and evaluated communication materials to ensure accuracy and quality.
Education
High School Diploma -
Tupelo High School
Tupelo, MS05.2009
Skills
- Product and Service Knowledge
- Marketing Tactics
- Customer Relationship Management (CRM)
- Team Motivation
- Money Handling
- Financial Management
- Consulting
- Closing and Contract Negotiations
- Customer Relations
- Negotiation
- Contract Management
- Decision-Making
- Problem-Solving
- Customer Service
- Client Coaching
References
References available upon request.
Timeline
Assisstant Manager
Easy Finance of Tupelo
08.2008 - Current
High School Diploma -
Tupelo High School
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