Jonathan Green
Yadkinville,NC
Summary
- Versatile and results-driven professional with a proven track record at Winston Steel, adept in documentation processing and problem-solving. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional multitasking abilities and teamwork skills.
- Achieved significant efficiency improvements by implementing innovative solutions.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate systems.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
Tristate Financial Network
09.2024 - Current
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Streamlined office procedures by organizing files and implementing an efficient document management system.
- Improved efficiency with implementation of new CRM software, leading to faster query resolution.
Construction Estimator
Winston Steel
08.2022 - 09.2024
- Increased project accuracy by diligently reviewing plans and specifications for construction projects.
- Enhanced client satisfaction by providing detailed cost breakdowns and accurate estimates for various project scopes.
- Streamlined the bidding process by managing multiple subcontractor quotes and ensuring timely submissions.
- Reduced estimation errors through thorough site visits and consultations with clients and architects.
- Earned repeat business from satisfied clients due to attention to detail, professionalism, and exceptional communication skills during the estimation process.
- Contributed to company growth by consistently winning bids through competitive pricing strategies and strong negotiation skills.
- Developed strong relationships with suppliers and subcontractors, negotiating favorable pricing agreements to reduce overall project costs.
- Ensured compliance with all relevant building codes and regulations while preparing cost estimates.
- Maximized profit margins with strategic value engineering, identifying alternative materials and methods.
- Prepared material orders to complete projects on time and within budget.
- Analyzed designs and performed accurate cost analysis.
- Analyzed buildings to prepare estimates for construction project work.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
Shift Supervisor
Walmart
04.2018 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Enforced company policies and regulations with employees.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
Assistant Store Manager
Arby's Restaurant
03.2013 - 08.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
Education
Associates Of Architectural Technology - Architectural Engineering Technology
Forsyth Technical Community College
Winston-Salem, NC07-2020
High School Diploma -
Forbush High School
East Bend, NC05-2013
Skills
- Organization
- Claims adjustment
- Documentation processing
- Number-savvy
- Problem-solving abilities
- Multitasking
- Claims Investigation
- Multitasking Abilities
- Reliability
- Teamwork skills
- Quality Control
- Document Review
- Team building
- Conflict Resolution
- Risk Assessment
- Time management abilities
- Adaptability
- Office Equipment Operation
- Case Management
- Reporting skills
- Documentation skills
Certification
- Sustainable Design Training - 01/2020 - 07/2020
Timeline
Insurance Customer Service Representative
Tristate Financial Network
09.2024 - Current
Construction Estimator
Winston Steel
08.2022 - 09.2024
Shift Supervisor
Walmart
04.2018 - 08.2022
Assistant Store Manager
Arby's Restaurant
03.2013 - 08.2018
- Sustainable Design Training - 01/2020 - 07/2020
Associates Of Architectural Technology - Architectural Engineering Technology
Forsyth Technical Community College
High School Diploma -
Forbush High School
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