JONATHAN JAMES

• Led Requirement Gathering and Business Process Analysis, employing Business Process Modeling and Business Process Flow techniques to enhance Document and Records Management processes.
• Utilized SDLC principles for effective project monitoring, following a structured procedure to ensure project success.
• Authored and presented Business Requirement Documents (BRD), System Requirement Specifications (SRS), and Functional Requirement Documents (FRD), incorporating data insights from SQL Proficiency and Google Analytics to inform requirements.
• Implemented Agile methodology for rapid application delivery, serving as Scrum Master to guide teams through iterative development.
• Created and analyzed Use Case, Activity, and Sequence Diagrams using Rational Rose, and leveraged MATLAB for complex data analysis and modeling as needed.
• Developed and maintained dynamic dashboards and reports using Power BI and Tableau, significantly improving decision-making processes and operational efficiency through advanced data visualizations.
• Conducted comprehensive requirements analysis for SharePoint projects, including SharePoint migration efforts, integrating SAP Knowledge and SAP HANA insights for effective system transitions.
• Supported User Acceptance Testing (UAT) and performed Black Box Testing and Load Testing to validate system performance, utilizing Oracle for backend testing and data management.
• Created and maintained detailed Use Cases and diagrams using MS Visio, and used Jupyter Notebook for data analysis and interactive reporting.
• Managed ServiceNow application configurations, developed custom applications, and conducted thorough testing to ensure optimal service management solutions.
• Collaborated with cross-functional teams to translate business requirements into actionable Power BI and Tableau visualizations, enhancing data-driven decision-making.
• Designed and executed marketing campaigns using Marketing Cloud tools such as Journey Builder, Email Studio, and Automation Studio, leveraging Google Analytics for campaign performance analysis and optimization.

- Involved in the SDLC phase of requirement analysis, design, and development of business process management (BPM) applications.

- Extensively used SQL queries to verify data integrity and validation.

- Gathered and analyzed user and business requirements and created Use Case diagrams using UML methodologies.

- Conducted in-depth business analysis and developed Tableau dashboards, streamlining reporting processes.

- Conducted JAD sessions with stakeholders and implemented SOA concepts.

- Prepared Logical Data Models and assisted in compliance reporting processes.

- Worked with QA teams for UAT and documented all custom and system modifications.

- Led discussions with developers to create navigational plans, improving user interactivity tools.

- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.

- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.

- Reduced manual data entry errors by automating routine tasks using SQL scripts.