Jonathan John Martin
Bacoor,Cavite
Summary
TO SEEK WHERE I CAN FULLY UTILIZE MY ACQUIRED KNOWLEDGE AND USE MY SPECIAL SKILLS IN A COMPANY WHERE I CAN BE MORE COMPETITIVE AND GROW IN HEART AND MIND.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Health Care Associate
Optum Global Solutions (Philippines)
10.2021 - 07.2024
- Expedited time-sensitive medical procedures through precise coordination with healthcare team members and effective prioritization skills.
- Contributed to a positive work environment by fostering strong relationships among colleagues and promoting open lines of communication.
- Followed up with customers on unresolved issues.
- Negotiated settlements with claimants, achieving favorable outcomes for both parties.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
Retention Customer Service Representative
ESC ICOMM INC
03.2017 - 02.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed multiple tasks simultaneously during peak call times while remaining composed under pressure.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
- Met or exceeded performance metrics regularly, demonstrating consistent dedication to providing exceptional service.
- Increased customer retention rates by effectively addressing and resolving concerns in a timely manner.
Receivables Management Specialist AT&T
Teleperformance
03.2011 - 10.2012
- Identified opportunities for process improvements, resulting in increased productivity and reduced operational costs.
- Maintained accurate records of all collections activities, ensuring compliance with company policies and regulatory requirements.
- Negotiated payment plans with customers experiencing financial difficulties, preserving valuable business relationships while protecting company interests.
- Delivered regular reports on accounts receivable performance to senior management, facilitating informed decisionmaking.
- Assisted in the development of training materials for new hires as part of ongoing departmental support initiatives.
Education
Queen of Peace Montessori Center
03.2000
Skills
- Patient Care Coordination
- Strategic planning and execution
- Data Entry and Analysis
- Staff Training and Development
Certification
I hereby certify that the above information are true and correct of the best of my knowledge and belief.
Personal Information
- Age: 35
- Place of Birth: Cavite
- Citizenship: Filipino
- Father's Name: Jonathan N. Martin
- Mother's Name: Digna M. Martin
- Title: None
- Date of Birth: 11/29/88
- Marital Status: Single
- Religion: Roman Catholic
References
- Ms,Ladylyn Cortez-Pajaron , Sales Supervisor ICOMM
- Ms. Michelle Lim, Operation Manager, Teleperformance
- Ryan Jet Desalisa, Production Supervisor, Optum Global Solutions
Timeline
Health Care Associate
Optum Global Solutions (Philippines)
10.2021 - 07.2024
Retention Customer Service Representative
ESC ICOMM INC
03.2017 - 02.2021
Receivables Management Specialist AT&T
Teleperformance
03.2011 - 10.2012
Queen of Peace Montessori Center