Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jon  Stokes

Jon Stokes

Tooele,UT

Summary

Dynamic Branch Operations Manager with a proven track record in operational efficiency, strategic leadership, and team development. Achieved 30% improvement in customer satisfaction and 20% sales growth through effective coaching and project management.

Overview

20
20
years of professional experience
12
12
Certification

Work History

Branch Operations Manager

EnviroServe
Salt Lake City, UT
09.2020 - Current

EnviroServe LLC, Salt Lake City, UT

  • Evaluate operational efficiency, presenting financial data and KPIs to leadership for strategic decisions.
  • Created a coaching strategy for sales representatives, achieving 20% growth above plan in 2025.
  • Established monthly goals and personalized coaching, enhancing yearly sales performance for team.
  • Led initiatives promoting onsite health and safety culture, ensuring compliance and awareness.
  • Set and achieved operational targets, driving a 30% improvement in customer satisfaction.
  • Reduced costs through strategic planning and resource management.
  • Increased profits from $2 million in 2024 to $10 million in 2025 through effective leadership.
  • Oversaw project scopes, budgets, timelines, ensuring resource optimization and profitability.

Project Manager/Senior Business Development Manager

Enviro Care Inc.
North Salt Lake, UT
03.2018 - 09.2020
  • Managed environmental service projects from planning through execution, ensuring compliance with safety regulations.
  • Acted as primary liaison between clients and operations teams, fostering strong relationships.
  • Coordinated logistics, personnel, and equipment for field operations, including hazardous waste removal.
  • Developed project scopes, budgets, and timelines to optimize labor and materials usage.
  • Provided accurate job costing and billing details to resolve discrepancies promptly.
  • Identified business growth opportunities, contributing to securing repeat contracts through excellent service.

Senior Project Manager

Clean Harbors Environmental Services
Tooele, UT
12.2010 - 03.2018
  • Trained new hires and delegated tasks to ensure compliance with safety protocols and operational standards.
  • Maintained comprehensive documentation, including training logs, manifests, and Driver Vehicle Inspection Reports.
  • Managed transport of hazardous waste materials using tank vans and roll-off trailers in compliance with regulations.
  • Operated industrial equipment, including pressure systems up to 40,000 PSI and various heavy machinery.
  • Certified for confined space entry and respiratory use, adhering strictly to OSHA guidelines.
  • Led emergency response efforts for hazardous material incidents, ensuring prompt identification and mitigation.
  • Enforced proper PPE usage among personnel to uphold a safe work environment.

Senior Lead Technician

Enviro Care Inc
North Salt Lake, UT
01.2006 - 12.2010
  • Oversaw hazardous waste transportation and emergency response operations as Project Manager and Senior Lead Technician.
  • Ensured compliance with DOT and EPA regulations during hazardous waste transport using tank vans and roll-off trailers.
  • Trained team members on safety compliance, delegating tasks effectively to enhance operational efficiency.
  • Led 24-hour emergency response for hazardous materials, focusing on identification and containment of substances.
  • Maintained strict adherence to PPE protocols and safety procedures throughout operations.
  • Certified in 40-Hour HAZWOPER and respirator use for hazardous environments, ensuring team readiness.
  • Provided environmental services emphasizing safety, efficiency, and regulatory compliance in waste transportation.

Education

Criminal Justice -

Salt Lake Community College
Salt Lake City, UT
12-2010

High School Diploma -

Northridge High School
Layton, UT
05-1999

Skills

Sales development

Operations management

Staff management

Work prioritization

Dependable

Revenue generation

Conflict resolution

Sales management

Excellent work ethic

Sales expertise

Coaching and mentoring

Business development

Employee monitoring

Revenue enhancement

Attention to detail

Team player

Compliance reporting

Public speaking

Branch operations management

Excels in team leadership

Certification

Confined Space Supervisor, 40 hour hazwoper certified.

Timeline

Branch Operations Manager

EnviroServe
09.2020 - Current

Project Manager/Senior Business Development Manager

Enviro Care Inc.
03.2018 - 09.2020

Senior Project Manager

Clean Harbors Environmental Services
12.2010 - 03.2018

Senior Lead Technician

Enviro Care Inc
01.2006 - 12.2010

Criminal Justice -

Salt Lake Community College

High School Diploma -

Northridge High School
Jon Stokes