Jonathan LeBlanc
Hooksett,NH
Summary
Personable and dedicated husband and father with extensive experience in the Fiber Optic Telecommunications industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Splicing Manager / Project Manager
JBC Utility llc
Bow, NH
08.2018 - Current
- Attend pre-bid meetings with the Estimator and gather requirements as needed
- Refine the scope of the project in collaboration with the estimator/senior management/customer
- Create MOP, SOW, and scheduled completion date for projects
- Determine the resources (labor, materials, equipment, etc.) required to complete the project
- Monitor the project schedule with all affected parties and revise the schedule as required
- Prepare the final job folder with all necessary forms, complete work order and all supporting prints and job documentation
- Determine the objectives and measures upon which the project will be evaluated at its completion including hours, costs, revenues, time to invoice, time
- Review the quality of the work completed with the project team on a regular basis to ensure that it meets the project standards
- Identify areas of risk and opportunity, ensuring projects meet or exceed budgeted financial objectives with focus on revenue, expense control and margin optimization
- Proactively identify problematic design/construction elements and formulate solutions
- Identify and develop strategic accounts
- Communicate effectively with clients to identify needs and evaluate alternative business solutions and strategies.
Lead Fiber Splicer / Special Projects Coordinator
Communications Construction Group
Epping, NH
03.2012 - 08.2018
- Manage all daily splicing activity according to customers' needs
- Build and maintain town networks
- Propose design and cost analysis for specialty projects
- Maintain communication and build good relationships with customers, contractors and stakeholders
- Assist construction crew with underground and aerial construction design and execution
- Use OTDR, power meters, and other testing devices for testing and recording
- Act as lead on fiber related outages
- Set deadlines and ensure deadlines are met
- Schedule crews for assigned daily work
- Assist Project Managers and Coordinators in the daily Planning, Scheduling, Cost Analysis, and Execution of all proposed work
- Maintain good relationships with contractors and vendors
- Provide customer support and education as needed
- Follow the schedule set for you by the project managers and finish each task in the time frame given
- Build and maintain customer networks
- Use all splicing hand tools and fusion splicer to build cases and splice fiber according to splicing diagrams
- Maintain stock and maintenance of company vehicles.
New Accounts Manager
Cintas
Chelmsford, MA
11.2010 - 03.2012
- Service Sales Representative
- New Accounts Manager
- Corporate Trainer
- Responsible for managing a corporate budget
- Ordering and maintaining all inventory of upcoming projects and follow up to ensure jobs were completed to customer's satisfaction
- Responsible for up to 50 accounts
- Responsible for training all new employees and creation of custom training materials on all new products
- Responsible for managing a team of 15
- 98% renewal rate of existing accounts
- Employed as a Service Sales Representative
- I delivered high image products to customers and managed their accounts needs
- I place all necessary orders for customer upgrades and service need of product
- I increased sales by directly selling our products to the customer
- I handle all contract negotiations and billing issues with a 98% renewal rate
- From start to finish as well as the day to day operation and maintenance of all accounts
- As a New Accounts Manager I set up all new accounts from the sale to inception of the account
- I was also responsible for training the sales team on all new product lines and installation of the new product
- I was responsible for creating a new employee training manual and schedule that is still in use today
- I was also in charge of the management of my department's budget of $500k.
Education
Some College (No Degree) - Business Administration and Management
Mount Wachusett Community College
Gardner, MASkills
- Sales
- Project Coordination
- Management
- Project management
- Fiber Optic splicing
- Network Troubleshooting
- OSP design
- Fiber Optic Splicing design and map change
- Business Development
- Staff Development
- Workforce Management
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Staff Management
Additional Information - Technical Skills
- P + L Management/Payroll
- Team Building/Training
- Field splicing experience
- Multifunctional fiber testing and troubleshooting
- Emergency restoration lead field splicer
- Sales experience and training
- Management experience/Team building
- Special Projects Coordinator
- Great Public Speaker/ Presentation
- Highly motivated and driven
- Capable of working in teams or independently
Affiliations
- Avid Outdoorsman
- Boating and Angler
- Musician
- Theater Performer
- Motocross
- Hockey
- Traveler
- Love general adventure.
Timeline
Splicing Manager / Project Manager
JBC Utility llc
08.2018 - Current
Lead Fiber Splicer / Special Projects Coordinator
Communications Construction Group
03.2012 - 08.2018
New Accounts Manager
Cintas
11.2010 - 03.2012
Some College (No Degree) - Business Administration and Management
Mount Wachusett Community College
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