Jonathan Lee Fornes
Miami,Fl
Summary
Highly motivated individual with knowledge of processes and standards for providing customer and personal services. This includes meeting quality standards for services, and evaluation of customer satisfaction. Strong use of initiative and sound judgment in cooperating within working relationships and the general public. Knowledge of relevant policies, procedures, and strategies to promote effective security operations for the protection of people, property, and institutions.
Overview
11
11
years of professional experience
Work History
Front Door Security/ VIP Host
The Dirty Rabbit
12.2019 - 05.2024
- With the knowledge I gained from checking IDs at the door everyday, I’m able to determine fake identifications without even needing to analyze it for very long and I’m very informed about international identifications as well.
- Gained a lot of experience in customer service in a way that helped me become better at interacting with clients to sell bottles and tables/sections.
- I can maintain an organized line and can deal well under pressure especially when it’s a busy night.
Front Door Security
Blue Martini
02.2018 - 12.2019
- Maintained a clean and organized entryway, contributing to an inviting ambiance for patrons.
- Streamlined communication between front-of-house staff members, facilitating seamless guest experiences.
- Collaborated with management to implement strategies for improving overall guest satisfaction.
- Assisted in training new hosts, fostering teamwork and consistency across the team.
Security Guard
Vision Hospitality
10.2017 - 01.2018
- Block physical access to restricted areas
- Investigate and report illegal or suspicious activities
- Respond to calls/emergencies and provide assistance
- Monitor access of people to prevent problems
- Prevent unauthorized individuals from entering restricted areas.
Customer Service/ Server
Sakura Sushi & Bar
01.2013 - 10.2017
- Greet and sit guests
- Speak to customers to make conversation and ensure satisfaction
- Take action to respond to complaints and correct any problems
- Maintain contact with kitchen/restaurant staff to ensure customer satisfaction at all times
- Answer telephone calls and respond to any inquiries
- Maintain kitchen work areas, equipment, or utensils clean and in an orderly condition.
Education
BS in Hospitality -
Miami Dade College
Miami, FL07.2022
High School Diploma -
South Miami High School
01.2014
Skills
- Communication
- Customer Service
- Time management
- Persuasiveness
- Salesmanship
- Problem Solving
- Service Orientation
- Critical Thinking
- Strong Knowledge of Word
Accomplishments
- Best Buddies (Chapter President and Buddy for disabled children)
- Police Explorers (South Miami Police)
- Special Olympics (volunteer and coach)
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Front Door Security/ VIP Host
The Dirty Rabbit
12.2019 - 05.2024
Front Door Security
Blue Martini
02.2018 - 12.2019
Security Guard
Vision Hospitality
10.2017 - 01.2018
Customer Service/ Server
Sakura Sushi & Bar
01.2013 - 10.2017
BS in Hospitality -
Miami Dade College
High School Diploma -
South Miami High School