Jonathan Moreno
Hesperia,CA
Summary
Client-focused with solid understanding of retail dynamics and concierge service. Experienced providing quality product recommendations and solutions to meet client needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
12
12
years of professional experience
Work History
Assistant Manager
TV Checkout
Moreno Valley, CA
11.2017 - 08.2023
- Proper assignments due to skill level.
- Delegated daily tasks to team members to optimize group productivity.
- Mentoring staff to enhance skills and hit daily targets, using hands-on and motivational leadership.
- Organized schedules, shift coverages to meet business demands.
- Monitored cash drawers in multiple checkout stations to verify adequate cash supply.
- Accurately monitoring transactions and deposits to eliminate discrepancies.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods and team functions.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Travel Consultant
Travel Services
City of Los Angeles, CA
05.2011 - 12.2014
- Prepared itineraries to deliver travel arrangements to clients.
- Processed credit and debit payments and handled confidential information with discretion.
- Reserved hotel rooms for business travelers based on individual preferences, schedules and budgets.
- Use company tools and systems to complete requests.
- Asked open-ended questions to best understand client needs.
- Concierge service to new and existing clients
- Build lasting relationships and secure new travel assignments.
- Work successfully with coworkers to accomplish goals and address issues related to our products and services.
- Searched and confirmed travel reservations for clients.
Education
High School Diploma -
Montclair High School
Montclair, CA06.2004
Photography
Victor Valley College
Victorville, CA09.2020
Skills
- Microsoft Word, Excel, PowerPoint, Mac OS
- Fluent English/Spanish
- Critical Thinking
- Reservations Booking
- Cancellation Policies
- Payment Processing
- Data Entry
- Constructive Criticism well taken
- Customer Inquiry and Response
- Teamwork and Collaboration
- Reliable and Trustworthy
- Building Customer Trust and Loyalty
Accomplishments
- Developed relationships with 10 new clients and typically exceeded sales goals by 40%.
- Recognized as Employee of the Month for outstanding performance and team contributions.
- Personalized experiences tailored to clients during stays, resulting in five-star service rating.
- Trained and supervised six photographers as Lead Photographer.
Timeline
Assistant Manager
TV Checkout
11.2017 - 08.2023
Travel Consultant
Travel Services
05.2011 - 12.2014
High School Diploma -
Montclair High School
Photography
Victor Valley College