Summary
Overview
Work History
Education
Timeline
Generic

Jonathan Mueller

Apple Valley,CA

Summary

Values-based leader looking to grow career by combining leadership experience, excellent customer service skills, and a Bachelors Degree in Operations Management to earn a position to make a positive and notable impact upon the supply chain of an organization.

Overview

15
15
years of professional experience

Work History

Building Engineer

ISS Facility Services
01.2023 - Current
  • Improved building efficiency by implementing energy-saving measures to reduce lighting costs by 73%.
  • Conducted regular inspections of electrical, plumbing, and safety systems for optimal performance.
  • Enhanced tenant satisfaction by promptly addressing maintenance requests and resolving issues.
  • Collaborated with property managers to develop and implement preventive maintenance programs.
  • Ensured compliance with building codes and regulations through diligent inspection and adherence to guidelines.
  • Managed subcontractors effectively, ensuring timely completion of projects within budget constraints.

Installer

Apple Valley Handyman Service
06.2019 - 01.2023
  • Improved installation efficiency by streamlining processes and utilizing time-saving techniques.
  • Enhanced customer satisfaction by providing timely and accurate installations, earning over 280 reviews with 95% being 5-Star.
  • Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
  • Ensured high-quality results by consistently following manufacturer specifications during installations.
  • Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving job site.
  • Continuously updated technical knowledge through professional development opportunities, ensuring expertise in latest industry trends and technologies.

Auto Damage Adjuster

GEICO
08.2014 - 05.2019
  • Improved customer satisfaction by efficiently addressing and resolving auto damage claims.
  • Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
  • Reduced fraudulent claims through thorough investigations and detailed documentation.
  • Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
  • Maintained positive relationships with policyholders, providing exceptional customer service throughout claims process, consistently earning over 4.5 on customer service surveys, and punctuated by GEICO's Chairman's Award.

Merchandising Manager

The Home Depot
05.2009 - 08.2014
  • Enhanced store appearance and customer experience through regular merchandising updates and maintenance.
  • Delivered engaging training sessions for staff on best practices in merchandising execution, enhancing overall team performance.
  • Established clear performance metrics for team, driving accountability and fostering results-oriented culture within organization.
  • Conducted regular audits of stores' compliance with company standards in visual presentation, signage, and promotional displays.
  • Served as District Safety Captain and reduced accident rates through regular safety training sessions and clear communication of safety protocols.
  • Served as District Training Captain and consistently drove training to 100% on-time completion.

Education

Bachelor of Science - Operations Management

Western Governors University
Salt Lake City, UT
12.2023

Timeline

Building Engineer

ISS Facility Services
01.2023 - Current

Installer

Apple Valley Handyman Service
06.2019 - 01.2023

Auto Damage Adjuster

GEICO
08.2014 - 05.2019

Merchandising Manager

The Home Depot
05.2009 - 08.2014

Bachelor of Science - Operations Management

Western Governors University

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Jonathan Mueller