Jonathan S Grenz
Mandan
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Branch Manager / Project Estimator
DELL-COMM INC.
04.2019 - Current
- Interview and hire talented individuals with top-level strengths, improving organizational talent, and skill set.
- Check payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Evaluate and negotiate contracts to procure favorable financial terms.
- Manage branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Ensure regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Increase branch profitability by implementing cost-saving measures and streamlining operational processes.
- Improved overall cost management with regular monitoring of material prices and labor rates.
- Developed strong relationships with suppliers, resulting in better pricing on materials without compromising quality.
- Delivered accurate estimates within tight deadlines by utilizing effective time management skills and prioritizing tasks effectively.
- Increased project accuracy by thoroughly reviewing proposals, blueprints, and specifications.
Operations Manager
DELL-COMM INC.
12.2014 - 04.2019
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Operations Supervisor
DELL-COMM INC.
12.2012 - 12.2012
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Service Technician
Professional Computer Services
01.2011 - 12.2012
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Foreman / Telecom Lead Technician
DELL-COMM INC.
06.2006 - 01.2011
- Reviewed project details to specify correct materials and equipment for job sites.
- Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Successfully mitigated risks associated with complex projects by conducting thorough risk assessments and implementing appropriate contingency plans.
- Devised and implemented safety protocols to reduce risks on construction and extraction sites.
- Oversaw daily operations at site, keeping team production moving at optimal pace.
- Championed company values through consistent modeling of ethical behavior and adherence to corporate policies.
Installer / Lead Technician
ABT Data Technologies
08.2003 - 06.2006
- Laid out materials and system components to prepare for installation.
- Installed complete systems at new residential and business construction sites.
- Troubleshot complex installation issues, leveraging problem-solving skills to devise effective solutions promptly.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Calculated materials and time needed for each job.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
Service Technician
Datrue
09.1999 - 08.2003
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
Education
Bismarck High School
Bismarck, NDSkills
- Experience with Budgetary Responsibility
- Customer Service and Interpersonal Skills
- Operations Management
- Knowledge and Experience of a wide range of Information Technology
- Excellent Time Management Skills
- Team Supervision
- Verbal/Written Communication
- Experience in Higher and K-12 Education Information Technology and Infrastructure
Accomplishments
- Collaborated with team in the development of Bismarck State College campus underground telecommunications duct system for fiber optics and copper telco.
- Collaborated with team in the development of United Tribes Technical College Fiber Optic redundant ring replacement.
- Collaborated with team in the development of United Tribes Technical College Wireless Access Point Fiber to the Home Project.
Certification
- Panduit Products
Timeline
Branch Manager / Project Estimator
DELL-COMM INC.
04.2019 - Current
Operations Manager
DELL-COMM INC.
12.2014 - 04.2019
Operations Supervisor
DELL-COMM INC.
12.2012 - 12.2012
Service Technician
Professional Computer Services
01.2011 - 12.2012
Foreman / Telecom Lead Technician
DELL-COMM INC.
06.2006 - 01.2011
Installer / Lead Technician
ABT Data Technologies
08.2003 - 06.2006
Service Technician
Datrue
09.1999 - 08.2003
Bismarck High School