Jonathan S. Rosas
Miami,FL
Summary
Highly motivated, analytical, and results-driven professional, with comprehensive years of experience in providing excellent client and customer services. Complemented with expertise in office administration and support. Flexible interpersonal styles; able to utilize strategic methods in evaluating, analyzing, and resolving system issues. In-depth familiarity of insurance products. Capable of preparing reports and providing diligence in communicating with clients. Skilled at establishing solid relationships with professionals and individuals while maintaining high ethical and quality standards, professional demeanor, and a cooperative attitude. Proficient with Windows Office (Word, Excel, PowerPoint, Outlook, SQL.)
Overview
11
11
years of professional experience
Work History
Sr Data Reporting Analyst
Assurant
05.2022 - Current
- Ensured compliance with industry regulations and company policies regarding data privacy and security.
- Evaluated new tools and technologies to stay current with industry best practices in data analysis and reporting.
- Facilitated knowledge sharing among peers through documentation of best practices, procedures, tips, and tricks within the team repository.
- Resolved discrepancies in reported metrics, ensuring reliability of provided information.
- Gathered data from multiple sources to research economic indicators, analyze key metrics and track industry trends.
- Produced quality reports formatted in compliance with data quality standards.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with stakeholders to identify business needs and data sources.
Operations Analyst II
Assurant
08.2018 - 05.2022
- Assist in problem resolution by analyzing processing problems, recommending solutions, and working with other departments to test and implement
- Help maintain systems by analyzing and providing overall support to internal and external customers and clients
- Verify results by developing and assisting with execution of tests for projects
- Help resolve service issues by gathering and analyzing related information, identifying cause of problem and investigating possible solutions
- Participate in projects as team member to meet tight deadlines
- Collected, arranged and input information into database system
- Designed plans to improve operations and suggested changes to systems for overall organization
- Analyzed and resolved alerts, conducted queries and culled records to assist with maintenance and problem resolution
- Implement new client installations into CRM
- Handle reporting of loan service releases to numerous insurance companies via complex queries
Research specialist
Assurant Specialty Property
01.2016 - 02.2018
- Working various reports received by the company and ensured information received applied and updated accordingly into company system
- Handling of any discrepancy between what is received on report from what is already updated in company system
- Responsible for ensuring serious and urgent matters were brought to the attention of the appropriate department
- Maintained constant contact with insurance companies and agencies via fax or email to ensure proper information needed was received
Outbound Representative
Kelly Services
04.2015 - 01.2016
- Responsible for ensuring premium of homeowner policies were paid in correct amount and on time
- Contacting insurance companies and agencies to verify policy information
- Became proficient with excel spreadsheets Processing specialist
- Process various insurance documents received by company
- Update company system with information received
- Handling of insurance policy records and sending payment out as needed
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Call Representative
JBA Medical
05.2014 - 04.2015
- Served as liaison between Physician's Offices and the company for the processing of medical insurance claims
- Use of good listening and effective verbal communication with clients
- Maintained accountability and proper protocol in the acquisition of information required for business transactions
- Set up appointments with doctors
- Filing
- Process letters
- Handle credentialing of doctors
- Handling of medical records and mailing
- Assisted with ordering replacement telephones and computers
- Ensured replacement items fitted for practical work use
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information
Education
Bachelor of Science -
Barry University
Miami, FL05.2015
Associates of Arts - Communications
Miami Dade College
Miami, FL2015
Skills
- Activities/Achievements:
- JORTC
- Varsity Athlete
- SKILLS COMMUNITY SERVICE
- Bi-Lingual (Spanish) JROTC Canned Food Drive Public Speaking/Presentations Hands on Miami Microsoft Office Professional MDC Civic Engagement Program MAC OSX Customer Service Teamwork and Leadership
- Computer Proficient
- Microsoft Excel
- SQL
- PowerPoint
Certification
Timeline
Sr Data Reporting Analyst
Assurant
05.2022 - Current
Operations Analyst II
Assurant
08.2018 - 05.2022
Research specialist
Assurant Specialty Property
01.2016 - 02.2018
Outbound Representative
Kelly Services
04.2015 - 01.2016
Call Representative
JBA Medical
05.2014 - 04.2015
Bachelor of Science -
Barry University
Associates of Arts - Communications
Miami Dade College
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