Jonathan Santana

As an Operations Manager I lead a team of 80+ team members in receiving freight for a Regional Distribution Center servicing 75+ Target stores across 5 states. Focused on quality improvements throughout a product's life cycle, receiving and managing item setup through package delivery. Conducting audits for process improvements, managing vendor relationships, training technology updates, organizational support and consistent performance measurement. Influenced my team with a focus on safety, leadership, excellence, self-motivation, problem-solving, continuous learning and teamwork. All while fostering a “safety first” culture through awareness, training and accountability.

• Drove training compliance on alternate team from 300+ to 100% completion in 60 days.
• Improved new hire retention by 23% over 2019
• Developed and promoted Lead Warehouse Worker to Operations Manager
• Performed highest Cartons per Minute - August 2021

Leading a team of people leaders through a company transition, educating and developing team members in best practices of mobile sales tactics and consulting strategies. Oversee store presentation in 8 locations in the retail channel including store merchandising, facilities management, inventory management, adherence to marketing directives, sales trends, sales strategies, and audit compliance with store standards. Lead a team of 8 locations and 40+ direct reports in meeting and exceeding companies KPI's along with keeping audit items above acceptable levels.

• Increase overall sales attainment by 11% within 6 months by capitalizing new potential opportunities and implementing changes in sales culture, delivering standard expectations and coaching leaders to creating culture of accountability through observation and constant coaching as servant leaders.
• Leading in operational compliance in pre-payment collection, Self-install, and Verification by establishing and communicating importance to the organization and benefits to customers and sales associates down to front line and constant coaching during visits and reporting.
• Drove revenues and team morale by developing and deploying sales contests.
• Transformed underperforming teams into productive, profitable teams
• Assessed reports to evaluate performance, develop targeted improvements and implement changes

As a District Manager for Spark Wireless represented T-mobile brand image in a district of 10 stores and 60+ staff. Strategically planned and improved operations, events, promotions, and training. Kept record of store performance "scorecards", tracked operational compliance, team dynamics, store appearance to customer satisfaction, and a rolling list of improvement areas. Analyzed and pinpointed performance gaps and address gaps in operations compliance and procedures.

• Led district to increase gross profit by 22% by equipping team of store managers to hire and train staff members that can deliver best in class customer experiences.
• Led turnaround of entire district failing Operation Compliance Audits to 100% passing compliance with all 8 stores achieving passing scores.
• Awarded for highest coaching and development scores and activities for 2018.

Led the region's participation and increase of 15% by conducting regional sales training for frontline employees, creating sales strategies, and developing action plans with frontline leadership to achieve sales objectives. Provided support to the frontline during company expansion of 50 stores and 400+ employees for the south region of Spark Wireless (Florida, Alabama, Mississippi)

• Led South region to nine straight months of exceeding small business acquisition KPI attainment.
• Promoted to District Manager of South Alabama 08/2017.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting

As a Sales Executive, I managed a portfolio of 70K green and white space accounts within designated territory with 21 retail distribution points from Brandon, FL through Lady Lake FL. Forecasted, developed, and evaluated sales strategies for sales channels incremental growth in new sales revenue. Created partnerships with Corporate Owned, Authorized Retail stores, and Solutions Providers by building relationships through celebrating success, addressing challenges, and supporting the sales process by taking a consultative selling approach and developing and qualifying opportunities within the territory, including presenting to C-level and handling negotiations and overcoming objections.

• Increased territory sales revenue by $191,947 from 2015 to 2016 by leading multiple channels in generating sales to meet and exceed sales objectives.
• Promoted from Sales Executive I to Sales Executive II in 8 months by completing all required compliance training and achieving annual sales goals and KPIs.
• Awarded for being first Sales Executive to achieve 80% Retail Store Small Business Certification.
• Awarded for Top Sales Growth Sales Executive in 2015 as top-performing territory in Florida.

Led retail stores in Brandon, FL with 20 employees to meet and exceed sales objectives achieving #1 store in the market achieving over 1,200 activations per month, a regional Sitton 7 Award winner, and 200% business growth by generating sales through reinforcing and delivering consistent sales standards within company guidelines through coaching, developing, motivating, and encouraging sales team. Facilitated personnel training and education sessions. Provided strategic direction to ensure clear communication in implementing and executing marketing and merchandising programs.

• Promoted after 2 months at Brandon Town Center for achieving over 125% to KPIs to Sales Manager of Brandon Causeway.
• Achieved 200% Business growth and Sales achievement Promotion from SMI to SMII for increasing average activations from 300 to 600 per month.
• Awarded South Region Sitton 7 Award winner 2013 for best over Sales and Operations results.
• Awarded for top corporate partnership sales 2009 for strategically utilizing corporate discount rates to initiate events with partners and growing gross activations.
• AT&T Summit Award Winner 2012 & 2013 for the top 2% sales for the company.

Led multiple stores in sales and operations meeting Radio Shack KPIs in Citrus Park, Seffner, and Bradenton, FL by recruiting, hiring, and coaching the sales team to discover customer needs, feature benefit selling, and driving leading sales performance within the district.

• Achieved T4 status top 5% of company during MIT training achieving over $500K in personal sales during 2004 by consultative selling customers and transitioning sales to meet company KPIs.
• Promoted from Manager in Training to Retail Store Manager Seffner, FL with leading results sales and operations during MIT training.
• Promoted from Retail Store Manager Seffner, FL to Retail Store Manager Bradenton, FL after leading area in Top Mobile Phone Sales, by staffing and training store through hands-on approach coaching and observing sales team to deliver consultative selling.
• Led Bradenton, FL store to #1 store in Mobile Sales in district #0595s of 50 stores.

As a Finance and Leasing Lead assisted customers though needs analysis, matching vehicles to needs, and securing finance or lease options through credit analysis and negotiation.

• Led internet sales team managing inquiries, pre-qualification, and marketing campaigns delivering average of 20+ cars per month by utilizing customer needs and customer value analysis.
• Fostered relationships with local credit unions MacDill Federal Credit Union (now Grow Financial) and Tampa Bay Federal Credit Union to provide customers best in class finance rates and buying options.
• Selected as 2002 Tampa Bay International Auto Show Presenter.