Jonathon Baker
Tampa,FL
Summary
Talented Supervisor and Technical Operator with expert team leadership, planning and organizational skills built during successful career. Smoothly equips employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Space Systems Operator
United States Space Force
07.2022 - Current
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
- Monitored system and application availability and performance information to support efficient operation.
- Liaised with groups to assist in escalations and incident response, triage and resolution.
- Partnered with system administrators to maintain operating system and application patch levels.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Conferred with engineers and designers to investigate and solve failure issues
Satellite Communications System Operator
United States Army
06.2017 - 07.2022
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
- Assisted customers with setting up and configuring communications systems.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Warehouse Lead
Food Lion Distribution Center
04.2015 - 06.2017
- Trained employees on equipment operation and safety protocols.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Oversaw daily operations and shipping and handling processes.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
Delivery Truck Driver
Coca-Cola Bottling Company
10.2014 - 04.2015
- Inspected vehicle before and after every trip and conducted minor repairs.
- Operated equipment such as hand trucks and carts to efficiently load and unload vehicles, consistently maintaining tight timetables.
- Optimized routes to maximize efficiency and scheduled service stops.
- Checked orders at home base and customer locations to identify and correct errors.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Maintained safe driving record by observing road rules, remaining cautious, and alert in unfamiliar areas and keeping control of vehicle.
Education
Bachelor of Science - Data Science
American Public University System
Charles Town, WV12.2025
Associate of Arts - Interdisciplinary Studies
American Public University System
Charles Town, WV10.2023
Skills
- System Monitoring
- Equipment Installation
- Technical Troubleshooting
- Analytical Thinking
- Teamwork and Collaboration
- Interpersonal Skills
- Strong Work Ethic
- Hardware Diagnostics
- Ticket Management
- Staff Supervision
Accomplishments
- Earned the Air and Space Commendation Medal for exemplary service and leadership while serving as a Technical Sergeant in the United States Space Force.
- Recipient of three Army Commendation Medals for achievements ranging from tactical and technical expertise, to exceeding retention goals while serving as a Retention Non-Commissioned Officer (NCO).
- Awarded the title of NCO of the Year at the Battalion level, while competing against hundreds of his peers.
Timeline
Space Systems Operator
United States Space Force
07.2022 - Current
Satellite Communications System Operator
United States Army
06.2017 - 07.2022
Warehouse Lead
Food Lion Distribution Center
04.2015 - 06.2017
Delivery Truck Driver
Coca-Cola Bottling Company
10.2014 - 04.2015
Bachelor of Science - Data Science
American Public University System
Associate of Arts - Interdisciplinary Studies
American Public University System
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