Jonathon Bell
Mooresville,United States
Summary
Punctual and efficient Individual known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
8
8
years of professional experience
Work History
Rideshare/Delivery driver
Uber Technologies
03.2020 - 01.2024
- Communicated with passengers and transported them to and from their desired destinations, ensuring the great customer experience
- Maintained the vehicle keeping it clean and in excellent condition, provided all-time excellent customer service, and resolved any customer problematic issues
- Loaded and unloaded vehicles, identified and took the shortest and fastest root, and demonstrated the ability to remain calm in stressful situations
- Followed navigational directions from GPS, calculated the right fare, and executed multiple administrative tasks as required
- Achieved and maintained a perfect 5-star Uber rider rating.
Specialist, National Workforce Management & Dialer
Sears Holding Corp
01.2018 - 02.2020
- Monitored the outbound dialers', real-time call volume, and staffing measurement tools throughout Sears and Kmart networks to ensure continuity of application functionality and all applicable State and Federal laws are complied with
- Opened, updated, and closed all network applications, and communicates business critical information to the Customer Care Network Global Operations team via emails and direct phone contact
- Analyzed data from the various reporting systems (i.e., Avaya Dialer, Campaign Analyst, Aspect eWFM, and Cisco), and forecasts projects received form business partners to make staffing recommendations to the local Resource Management team
- Established documents and resets passwords for various network applications
- Utilized internal and vendor applications, monitors call center operations systems to ensure line of business functionality
- Communicated with Information Technology (IT), Sears Holdings Voice Operations team, local units, and members of management to advice of system outages, unit closures, inclement weather, or other catastrophic events
- Activated network high call volume messages, and updates the hours of operation changes for each business on a real-time, temporary, holiday, or permanent basis, and handles communication to management of any hours of operation of high call volume message adjustments
- Proficient with Microsoft Office applications, with focus on Excel and creating formulas and spreadsheets to analyze data from multiple sites across the nation.
Tier 1 Mac Os Technical Support Advisor
Volt Workforce Solutions
01.2016 - 01.2018
- Provided answers to clients by identifying/isolating problems with the use of probing questions to research answers; guiding the client through corrective steps
- Improved client references by writing and maintaining documentation
- Participated in development of client training programs by identifying learning issues and recommending instructional language
- Accommodated client disabilities by recommending devices and techniques
- Avoided legal challenges by monitoring compliance with service agreements
- Updated job knowledge by participating in educational opportunities and maintaining personal networks
- Accomplished information systems and organization missions by completing related results as needed
- Researched, diagnosed, troubleshoot, and identified solutions to resolve system issues while following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Education
Diploma -
MacArthur High School
San Antonio, TXAssociates Degree - Psychology
San Antonio College
San Antonio, TXAssociate of Applied Science - Dental Hygiene
Central Piedmont Community College
Charlotte, NC05.2025
Skills
- Quality Assurance
- Equipment Operation
- Order Verification
- Safe Driving Record
- Punctual and Reliable
- Problem-Solving
- Customer Service
- Time Management Skills
- Attention to Detail
- Inbound Sales
- Call Center Operations
- Product Knowledge
References
References available upon request.
Timeline
Rideshare/Delivery driver
Uber Technologies
03.2020 - 01.2024
Specialist, National Workforce Management & Dialer
Sears Holding Corp
01.2018 - 02.2020
Tier 1 Mac Os Technical Support Advisor
Volt Workforce Solutions
01.2016 - 01.2018
Diploma -
MacArthur High School
Associates Degree - Psychology
San Antonio College
Associate of Applied Science - Dental Hygiene
Central Piedmont Community College