Jonathon Bishop
North Augusta,SC
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Front Office Manager
Graves Enviromental Services
Jackson, SC
11.2019 - 05.2023
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Created and optimized employee schedules for shift coverage.
- Monitored office inventory to maintain supply levels.
- Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
- Orchestrated staff meetings to maintain open communication and quickly address concerns.
- Assisted with interviewing job applicants by asking appropriate questions and offering insight and feedback.
- Conducted staff performance evaluations to monitor progress and individual skills.
- Recruited, trained and developed administrative team to support corporate growth and objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Assigned work and monitored performance of project personnel.
- Evaluated individual and team business performance and identified opportunities for improvement.
Customer Service Representative
Sitel
Augusta, GA
12.2012 - 06.2017
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Improved customer service wait times to mitigate complaints.
Education
Associate of Science -
University of Phoenix
Tempe, AZ08.2014
GED -
Athens Technical College
Athens, GA10.2012
Skills
- Employee Supervision
- Oral and Writing Communication
- Staff Management
- Exceptional Customer Support
- Data Entry
- Hospitality Services
- Project Management
- Records Management
- Customer Service
- Administrative Skills
- Human Resources
- Customer Relations
- Operations Management
Timeline
Front Office Manager
Graves Enviromental Services
11.2019 - 05.2023
Customer Service Representative
Sitel
12.2012 - 06.2017
Associate of Science -
University of Phoenix
GED -
Athens Technical College
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