Jonathon Claycomb
Portland,United States
Summary
Operations Lead with 4+ years of experience, excelling in optimizing customer experiences and aligning operational goals with company objectives. Proficient in Microsoft Office, Google Suite, and known for critical thinking and problem-solving abilities. Demonstrates a resourceful and creative approach to complex business challenges, underpinned by a strong mastery of customer service. Adept at managing operations and streamlining processes, with a proven track record of improving operational efficiency and reducing costs.
Overview
3
3
years of professional experience
Work History
Operations Lead
Expeditors
04.2022 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in the development of long-term strategic plans, aligning operational goals with overarching company objectives.
- Collected, arranged, and input information into database system.
- Liaised with sales, marketing, management and clientele to develop solutions and accomplish shared objectives.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proven ability to learn quickly and adapt to new situations.
- Updated account information to maintain customer records.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Dispatch Coordinator
Amazon Delivery Service Provider
12.2021 - 03.2022
- Maintained accurate records of dispatched orders, ensuring efficient billing processes and client satisfaction.
- Ensure a timely and accurate delivery of customer products while acknowledging specific requests
- Monitor and maintain quantity and quality standards of services provided
- Safely utilize company materials and assets while completing tasks in an appropriate and time efficient manner.
- Implemented GPS tracking system, improving route accuracy and minimizing delivery times.
President
University of Kentucky Education Abroad Alumni Association
09.2020 - 05.2021
- Oversee various divisions of the Education Abroad Association pertaining to prospective future students as well as alumni of UKYEA
- Market and advertise upcoming events with other university organizations in an effort to reach a wider audience of the community
- Facilitate the fluid production and advertising of organization functions and campaigns.
Education
Bachelor of Arts in International Studies -
University of Kentucky
Lexington, Kentucky05.2021
Associate of Arts - Spanish
University of Kentucky
Lexington, KY05.2021
Spanish Language Immersion Program -
Universidad Latina de Costa Rica
Heredia, Costa Rica04.2020
Skills
- Logistics expertise
- Microsoft Office Proficiency
- Customer Service mastery
- Operations Management
- Customer relationship development
- Interpersonal Skills
- Attention to Detail
- Conflict Resolution
- Critical Thinking
- Problem Solving
- Teamwork
- Google Suite
Timeline
Operations Lead
Expeditors
04.2022 - Current
Dispatch Coordinator
Amazon Delivery Service Provider
12.2021 - 03.2022
President
University of Kentucky Education Abroad Alumni Association
09.2020 - 05.2021
Bachelor of Arts in International Studies -
University of Kentucky
Associate of Arts - Spanish
University of Kentucky
Spanish Language Immersion Program -
Universidad Latina de Costa Rica