IT / Desktop Support
Jonathon Cooper
Information Technology / Regulatory & Patient Care / AP Operator / Distribution & Logistics
Vale,OR
Summary
I have a wide range of technical and personal skills and an upbeat positive attitude. I have worked in and have excelled in many different settings including Warehouse, Office and Medical facility's.
Overview
6
6
6
6
AP Operator / Forklift Driving
10
10
Customer Service
Work History
Medical Screener
Saint Alphonsus Medical Center
Ontario, OR
07.2020 - Current
- Using approved processes, systems, protocols and tools, screens incoming colleagues, providers, vendors and visitors entering Trinity Health facilities by following established CDC or other regulatory guidelines and internal procedures
- Meet and exceeded in Health System's Guiding Behaviors and Caring Standards including interpersonal communication and professional conduct expectations
- Incorporates, and demonstrates Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
- Leaned on Strong interpersonal and communication skills, both verbal & written
- Monitor, organize and kept work areas sanitized and clean
- Ability to be flexible & mobile with work area and environment.
- Ensured testing related supplies are properly maintained and available
- Maintains good rapport and cooperative relationships with colleagues, providers, vendors and visitors
- Handled conflict in professional, calm and constructive manner; escalates problem resolution to manager or other identified resources, as needed and according to protocols and processes
- Creates positive environment that promotes customer satisfaction
- Maintained a working knowledge of applicable Federal, State, and local laws and regulations, Trinity
- Knowledgeable of age-specific needs of colleagues / visitors following appropriate guidelines
- Interacts with others in a non-judgmental and nondiscriminatory manner that is sensitive to cultural, racial and ethnic diversity
- Displayed Courteous, competent and welcoming communication skills to interact with colleagues, supervisor, providers, vendors and visitors about requirements, to ensure that requirements are met, to escalate reactions to or frustration with requirements to follow entry protocols, to understand and respond to requests or instructions and to articulate processes, procedures and requirements in efficient and effective manner
- I would like to add that I was able to improve several process and forms throughout my time within the department and took on many extra duties outside my original job scope.
Computer Technician / Machine Operator
Imesd
Pendleton, OR
12.2014 - 07.2019
- Stay abreast of advances in technology
- Provide users with technical support for computer problems
- Evaluated organization's technology use and needs and recommend improvements, such as hardware and software upgrades
- Manage backup, security and user help systems
- Consult with users, management, vendors, and technicians to assess computing needs and system requirements
- Oversee daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Modify and customize commercial programs for internal needs
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Develop and interpret organizational goals, policies, and procedures
- Assess current or future customer needs and priorities by communicating directly with customers, conducting surveys, or other methods
- Develop and manage annual budgets for information technology projects
- Schedule and facilitate meetings related to information technology projects
- Purchase necessary equipment
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Develop training materials and procedures, or train users in proper use of hardware or software
- Operated and maintained various Machines & Drones and security systems as requested.
- Supported 5 districts at once at times with IMESD. These Districts often had me reach outside the scope of normal service and help out in other areas where able.
Ap Operator / Forklift Driver
AmeriCold Logistics
, OR
02.2005 - 06.2013
- Manipulate controls, levers, and valves to start pumps, auxiliary equipment, or conveyors, and to adjust equipment positions, speeds, timing, and material flows
- Clean, sterilize, and maintain equipment, machinery, and work stations, using hand tools, shovels, brooms, chemicals, hoses, and lubricants
- Inform supervisors of equipment malfunctions that need to be addressed
- Operate consoles to control automatic pallet stacking equipment
- Stop equipment or machinery and clear jams, using poles, bars, and hand tools, or remove damaged materials from conveyors
- Observe packages moving along conveyors in order to identify packages and to detect defective packaging
- Keep records of all goods shipped, received, and stored
- Enter shipping information into computer by hand or by hand-held scanner that reads bar codes on goods
- Install straps, braces, and padding to loads to prevent shifting or damage during shipment
- Attach address labels, identification codes, and shipping instructions to containers
- Examine shipment contents and compare with records
- Operated Fork Lift and Palletizer simultaneously and could move back and forth constantly.
- Had to add /subtract/ divide on the move accurately.
- Skilled forklift driving that required high level of speed and accuracy.
Rural Mail Carrier
US Postal Office Service
Vale, OR
02.2013 - 12.2014
- Gathered and sorted mail for delivery
- Managed customer concerns regarding mail problems
- Delivered mail to commercial and residential customers in a timely manner
- Collected and accounted for Cash - on -Delivery (COD) funds
- Obtained signatures to confirm delivery of registered, certified, and insured mail
- Ensured envelopes and packages were sealed properly with appropriate postage
- Organized mail according to type/service for distribution
- Maintained and replenished merchandise/supplies
- Received commendation for delivery performance, consistently receiving zero service-related complaints
- I accepted one of the more challenging routes and succeed in getting the mail accurately and timely to my customers
- I enjoyed the fast-paced and exciting work but moved on due to being stuck with part-time status
- Reason for leaving: Offered full-time opportunity with IMESD
Cashier/Department Manager
Bi-Mart
, OR
01.2013 - 07.2014
- Learned and Practiced Great Customer Service Skills every day
- Bi-Mart is an employee-owned company and prides itself on Customer Service
- As a result, I learned a lot about Customer Service and Skills needed to succeed in the Sales and service fields
- Identify product loss and corrective actions
- Showed the ability to Run Dept early and was offered a management position in my short time there
- Worked a flexible schedule in support of the store opening, production, and closing operations including work on weekends and holidays
- Maintain a professional appearance adhering to Bi-mart uniform standards (Dress pants, collard shirt & Tie.)
- Provide professional, friendly, and courteous service to all customers inside the store, outside of the store, and on the phone
- Adhere to work schedule set by my supervisor
- Maintain knowledge of merchandise and answers customer's questions courteously and promptly
- Assist customers at checkout with sales, returns, and other transactions
- Assisting customers with their purchases, including answering questions, making recommendations, and locating merchandise
- Work as a team with other cashiers, store supervisors, and retail management
- Maintained product knowledge in order to assist customers with purchase decisions as necessary.
Education
High school diploma -
Vale High School
08.2000 - 05.2004
Skills
Desktop Supportundefined
Quote
"Be stubborn about your goals, and flexible about your methods"
– Anonymous
Timeline
Medical Screener
Saint Alphonsus Medical Center
07.2020 - Current
Computer Technician / Machine Operator
Imesd
12.2014 - 07.2019
Rural Mail Carrier
US Postal Office Service
02.2013 - 12.2014
Cashier/Department Manager
Bi-Mart
01.2013 - 07.2014
Ap Operator / Forklift Driver
AmeriCold Logistics
02.2005 - 06.2013
High school diploma -
Vale High School
08.2000 - 05.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Kate SipeKate Sipe
Labor & Delivery/Postpartum Registered Nurse at Saint Alphonsus Medical CenterLabor & Delivery/Postpartum Registered Nurse at Saint Alphonsus Medical Center
Willis LysterWillis Lyster
Lab Charge Capture Auditor at Saint Alphonsus Regional Medical CenterLab Charge Capture Auditor at Saint Alphonsus Regional Medical Center
Roxy BradshawRoxy Bradshaw
Patient Access Representative at Saint Alphonsus Medical CenterPatient Access Representative at Saint Alphonsus Medical Center
Michelle DoughtyMichelle Doughty
Patient Service Representative at Saint Alphonsus Medical CenterPatient Service Representative at Saint Alphonsus Medical Center
Rachel WolfeRachel Wolfe
Penning Coordinator and Office Assistant at Producers LivestockPenning Coordinator and Office Assistant at Producers Livestock