Jonathon Ronaldo Crespin
San Francisco,CA
Summary
Meticulous marketer and innovative management professional with six years of experience in detail-oriented work, creating engaging content targeting new and loyal consumers, establishing multi-beneficial relationships, and conducting research.
Overview
3
3
years of professional experience
Work History
Triage Specialist
Eviction Defense Collaborative
03.2023 - Current
- Demonstrated exceptional interpersonal skills in engaging with diverse individuals, tailoring communication to address cultural nuances and enhance client relationships
- Provided timely and compassionate support, aligning actions with legal directives to ensure efficient case management
- Offered expert guidance and assistance to approximately 50 clients per day, via phone and email, resolving inquiries and providing necessary resources to navigate legal processes
- Spearheaded data analysis initiatives, leveraging insights to refine triage protocols and enhance overall service effectiveness
- Facilitated training sessions and knowledge-sharing activities, equipping colleagues with skills and knowledge to deliver high-quality client support.
Marketing Coordinator
Nuvolum
06.2022 - 02.2023
- Led execution of 10 yearly external campaigns aimed at fostering community engagement and forging partnerships with local organizations, enhancing client visibility and business opportunities.
- Represented the company at 15 job fairs, actively engaging with prospective candidates to promote employment opportunities and strengthen talent acquisition efforts.
- Developed and managed multi-faceted marketing campaigns, driving brand awareness and fostering community connections for multiple clients.
- Contributed to the optimization of social media strategies, leveraging data analytics to enhance reach, impressions, and engagement while maximizing advertising budget efficiency.
- Created engaging brochures and flyers to use for promotional materials and distribution.
Operations Coordinator/Shift Lead
PBS Creative Ltd
06.2021 - 06.2022
- Oversaw operations of multi-location franchise, managing advertising and marketing initiatives to drive revenue growth and enhance customer retention
- Engaged in strategic negotiations, establishing mutually beneficial partnerships, and fostering positive relationships with suppliers and producers
- Demonstrated exceptional organizational skills in prioritizing tasks, delegating responsibilities,and managing staff to optimize workflow efficiency
- Provided personalized customer service, educating patrons on menu offerings and making recommendations to enhance their experience.
Education
Bachelor of Science - Public Relations
California Polytechnic State University
San Luis Obispo, CA2021
Associates - Music
Santa Barbara City College
Santa Barbara, CA2018
Skills
Software:
- Adobe Suite
- Microsoft Suite
- Asana
- Mailchimp
- Salesforce
Coding Languages:
- HTML
- SQL
- R
- Python
Languages
Timeline
Triage Specialist
Eviction Defense Collaborative
03.2023 - Current
Marketing Coordinator
Nuvolum
06.2022 - 02.2023
Operations Coordinator/Shift Lead
PBS Creative Ltd
06.2021 - 06.2022
Bachelor of Science - Public Relations
California Polytechnic State University
Associates - Music
Santa Barbara City College
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