Jonathon Deng
Aspiring Creative Marketing & Brand Strategist
Thornton,CO
Summary
Creative and results-driven marketing professional with a strong background in brand strategy, content creation, and customer engagement. Proven ability to lead teams, grow digital presence, and execute campaigns that drive measurable impact. Passionate about storytelling, building community, and staying ahead of trends in digital media and culture.
Overview
10
10
years of professional experience
Work History
Marketing & Operations Manager
Hot Pot Spot
Thornton, Washington
03.2023 - Current
- Directed Instagram content strategy, growing to 2K+ followers and attracting food influencers—resulting in viral content with millions of views.
- Revamped training & onboarding for a team of 8, improving performance by 10%.
- Improved customer experience by resolving 10+ service issues monthly, contributing to a 5% increase in positive Google/Yelp reviews.
- Managed daily financial operations and tracked $2,500+ in daily revenue.
Entrepreneur & Social Commerce Strategist
Self-Run Resale Business
Thornton, CO
01.2020 - Current
- Built a niche personal resale brand with a consistent 30%+ profit margin.
- Drove 20% month-over-month sales growth using Instagram and Facebook Marketplace.
- Developed customer trust and retention through responsive service and transparent branding.
Customer Experience Lead
Thai Basil
Thornton, CO
07.2015 - 12.2021
- Personalized customer experience, leading to a 20% increase in return visits.
- Delivered consistent high-quality service during high-volume shifts (100+ customers/day).
- Cultivated a loyal customer base through hospitality and teamwork.
Education
Bachelor of Arts - Marketing
University of Colorado Denver
Aurora, CO 05.2001 -
Associate of Arts - Business
Front Range Community College
Westminster, CO 05.2001 -
Skills
Adobe Lightroom & Photoshop
Microsoft Office Suite
Social media platforms: Instagram, TikTok, X/Twitter
Marketing analytics
Timeline
Marketing & Operations Manager
Hot Pot Spot
03.2023 - Current
Entrepreneur & Social Commerce Strategist
Self-Run Resale Business
01.2020 - Current
Customer Experience Lead
Thai Basil
07.2015 - 12.2021
Bachelor of Arts - Marketing
University of Colorado Denver
05.2001 -
Associate of Arts - Business
Front Range Community College
05.2001 -