Summary
Overview
Work History
Education
Skills
Timeline
Generic

Keri Chesmore

Lowell,MA

Summary

  • Over 10+ years of customer service and over 4+ years of supervisor experience.
  • Record of improving efficiency and profitability throughout different industries.
  • Knowledge of sales and providing the best customer service in fast pace environments.
  • Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints.
  • Oversee employee performance and track weekly progress to achieve defined objectives.
  • Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

12
12
years of professional experience

Work History

Assistant General Manager

Tavern On High
North Andover, MA
07.2022 - Current

.

  • Managed store cash intake and prepared daily bank deposits.
  • Handling Customer complaints, Opening and Closing the restaurant, Stocking the bar, Inventory
  • Ensured that customer service standards were met or exceeded at all times.
  • Supported annual profit goals by improving staff knowledge of optimal procedures.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Assisted in the recruitment process by conducting interviews with candidates
  • Provided training, guidance, and support to staff members on proper procedures and policies.

Inside Sales Rep/ Administrative Assistant

Flynn and Reynolds (Contract)
Tewksbury, MA
11.2021 - 11.2022
  • Answering phones, helping vendors with orders, processing orders, Product Selling, Advertise Products, Social Media Marketing, Schedule Meetings, In Charge of Vendor Lines

Shift Supervisor

Starbucks
Lynnfield, MA
10.2020 - 07.2022
  • Cleaned the cafe Daily, Made great customer connections, Knowledge of sales and inventory experience, Daily Ordering of Supplies,
  • Production Reports, Development Strategies, Coordinate Team Meetings, Open and Closed Store, Sales and Operation Supervisor
  • Served as a role model for other employees by demonstrating professional behavior at all times.

Medical Receptionist/Administrative Assistant

Greater Lowell Psychiatric Associates
North Chelmsford, MA
08.2019 - 11.2020
  • Certified in Transcranial Magnetic Stimulation.
  • Maintained confidentiality of patient information according to HIPAA regulations.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.

Shift Manager

Starbucks
North Reading, MA
12.2017 - 01.2020
  • Ran shifts of 8+people, Weekly inventory orders of our supplies, Assisted in making the schedule every week, Assisted in the hiring process of new employees,
  • Certified barista trainer, Responsible for new hire paperwork and assisted in onboarding, Responsible for counting the money in the safe and the registers
  • In Charge of each shift and making it run smoothly

Crew Member/Shift Manager/Key Holder

Dunkin' Donuts
North Andover, MA
10.2015 - 05.2018
  • Greeted the customers, Prepared food and drinks for customers, Cashed people out, Stocked the cafe and the floor
  • Prepared weekly schedules for crew members based on forecasted sales volume.
  • Provided guidance to team members when needed in order to improve efficiency during rush hours.

Customer Service

Boston hill farm
North Andover, MA
07.2012 - 08.2015
  • Assisted with inventory management and restocking supplies as needed.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Responded promptly to customer inquiries regarding menu items

Education

Associate of Accounting And Finance -

Northern Essex Community College
Haverhill, MA
01-2026

Some College (No Degree) - Business

Southern New Hampshire University
04-2019

High School Courses/ Diploma -

North Andover High School
05.2017

Skills

  • Customer service
  • Leadership
  • Communication skills
  • Management
  • Microsoft office
  • Food service
  • Computer literacy
  • Time management
  • Staff Development
  • Schedule Management
  • Payroll
  • Analysis Skills
  • Human Resources
  • Team leadership strength

Timeline

Assistant General Manager

Tavern On High
07.2022 - Current

Inside Sales Rep/ Administrative Assistant

Flynn and Reynolds (Contract)
11.2021 - 11.2022

Shift Supervisor

Starbucks
10.2020 - 07.2022

Medical Receptionist/Administrative Assistant

Greater Lowell Psychiatric Associates
08.2019 - 11.2020

Shift Manager

Starbucks
12.2017 - 01.2020

Crew Member/Shift Manager/Key Holder

Dunkin' Donuts
10.2015 - 05.2018

Customer Service

Boston hill farm
07.2012 - 08.2015

Associate of Accounting And Finance -

Northern Essex Community College

Some College (No Degree) - Business

Southern New Hampshire University

High School Courses/ Diploma -

North Andover High School
Keri Chesmore