Over 10+ years of customer service and over 4+ years of supervisor experience.
Record of improving efficiency and profitability throughout different industries.
Knowledge of sales and providing the best customer service in fast pace environments.
Organized Assistant General Manager knowledgeable in recruiting staff and handling customer complaints.
Oversee employee performance and track weekly progress to achieve defined objectives.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Assistant General Manager
Tavern On High
North Andover, MA
07.2022 - Current
.
Managed store cash intake and prepared daily bank deposits.
Handling Customer complaints, Opening and Closing the restaurant, Stocking the bar, Inventory
Ensured that customer service standards were met or exceeded at all times.
Supported annual profit goals by improving staff knowledge of optimal procedures.
Managed daily operations of the store, including scheduling and supervising staff.
Assisted in the recruitment process by conducting interviews with candidates
Provided training, guidance, and support to staff members on proper procedures and policies.
Inside Sales Rep/ Administrative Assistant
Flynn and Reynolds (Contract)
Tewksbury, MA
11.2021 - 11.2022
Answering phones, helping vendors with orders, processing orders, Product Selling, Advertise Products, Social Media Marketing, Schedule Meetings, In Charge of Vendor Lines
Shift Supervisor
Starbucks
Lynnfield, MA
10.2020 - 07.2022
Cleaned the cafe Daily, Made great customer connections, Knowledge of sales and inventory experience, Daily Ordering of Supplies,
Production Reports, Development Strategies, Coordinate Team Meetings, Open and Closed Store, Sales and Operation Supervisor
Served as a role model for other employees by demonstrating professional behavior at all times.
Medical Receptionist/Administrative Assistant
Greater Lowell Psychiatric Associates
North Chelmsford, MA
08.2019 - 11.2020
Certified in Transcranial Magnetic Stimulation.
Maintained confidentiality of patient information according to HIPAA regulations.
Prepared charts for new patients, ensuring all necessary forms were completed correctly.
Verified insurance coverage for appointments and collected co-payments as required.
Assisted with filing of medical records and documents, maintaining accurate electronic files.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Shift Manager
Starbucks
North Reading, MA
12.2017 - 01.2020
Ran shifts of 8+people, Weekly inventory orders of our supplies, Assisted in making the schedule every week, Assisted in the hiring process of new employees,
Certified barista trainer, Responsible for new hire paperwork and assisted in onboarding, Responsible for counting the money in the safe and the registers
In Charge of each shift and making it run smoothly
Crew Member/Shift Manager/Key Holder
Dunkin' Donuts
North Andover, MA
10.2015 - 05.2018
Greeted the customers, Prepared food and drinks for customers, Cashed people out, Stocked the cafe and the floor
Prepared weekly schedules for crew members based on forecasted sales volume.
Provided guidance to team members when needed in order to improve efficiency during rush hours.
Customer Service
Boston hill farm
North Andover, MA
07.2012 - 08.2015
Assisted with inventory management and restocking supplies as needed.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Responded promptly to customer inquiries regarding menu items
Education
Associate of Accounting And Finance -
Northern Essex Community College
Haverhill, MA
01-2026
Some College (No Degree) - Business
Southern New Hampshire University
04-2019
High School Courses/ Diploma -
North Andover High School
05.2017
Skills
Customer service
Leadership
Communication skills
Management
Microsoft office
Food service
Computer literacy
Time management
Staff Development
Schedule Management
Payroll
Analysis Skills
Human Resources
Team leadership strength
Timeline
Assistant General Manager
Tavern On High
07.2022 - Current
Inside Sales Rep/ Administrative Assistant
Flynn and Reynolds (Contract)
11.2021 - 11.2022
Shift Supervisor
Starbucks
10.2020 - 07.2022
Medical Receptionist/Administrative Assistant
Greater Lowell Psychiatric Associates
08.2019 - 11.2020
Shift Manager
Starbucks
12.2017 - 01.2020
Crew Member/Shift Manager/Key Holder
Dunkin' Donuts
10.2015 - 05.2018
Customer Service
Boston hill farm
07.2012 - 08.2015
Associate of Accounting And Finance -
Northern Essex Community College
Some College (No Degree) - Business
Southern New Hampshire University
High School Courses/ Diploma -
North Andover High School
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