Jonathon Evans
South Hill,VA
Summary
Proven leader in operations management, adept at driving significant customer satisfaction and operational efficiency improvements at Wyndham Hotel. Skilled in Data Center Deployment and fostering team collaboration, I excel in leveraging leadership and communication skills to achieve and surpass business objectives. Successfully mentored teams for professional growth, enhancing service delivery and client satisfaction.
I am seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Center Technician
Insight Global
04.2024 - Current
- Moved and installed shelves, power strips, rails, servers, switches and other equipment.
- Installed and managed structured cabling infrastructure.
- Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
- Accepted tasks and documented status using ticketing system, time reports and email.
Assistant Manager of Operations
TJ Maxx, TJX Companies
06.2023 - 04.2024
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Coordinated with General Manager in different operational issues and promotional activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
General Manager of Operations
Wyndham Hotel
07.2020 - 04.2023
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
General Manager of Operations
Choice Hotels
04.2019 - 04.2020
- Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
Store Manager
Stage Stores
04.2015 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
BBA - Operations Management/Marketing
Radford University
Radford, VA05.2015
Skills
- Data Center Operations
- Network Troubleshooting
- Computer hardware troubleshooting
- Data Center Deployment
- Problem Solving
- Leadership
- Communication
- Employee Motivation
- Hiring and Onboarding
Accomplishments
Lead my team to a Wyndham Hotel of the Year Award 2021 & 2022
Store Manager of the Year 2017
Certification
Microsoft Excel Certified (Radford University)
Google AdWords Certified (Radford University)
Timeline
Data Center Technician
Insight Global
04.2024 - Current
Assistant Manager of Operations
TJ Maxx, TJX Companies
06.2023 - 04.2024
General Manager of Operations
Wyndham Hotel
07.2020 - 04.2023
General Manager of Operations
Choice Hotels
04.2019 - 04.2020
Store Manager
Stage Stores
04.2015 - 01.2019
BBA - Operations Management/Marketing
Radford University